Our customers’ views are important to us and we take their feedback very seriously. In this section, customers who have completed the application process, and had their loans settled, share their thoughts and give our service a rating out of five stars. There is no greater compliment we could receive than a personal recommendation, and we hope these reviews add some value to your research to find the right loan for you.
(as rated by our settled customers)
based on 137 reviews
Value for money
March 20, 2016
Value for money:
Always kept up-to-date with the progress. Everything ran smoothly and quickly. We are extremely pleased with the service from everyone we have spoken to. Highly recommend.
Response from loans.com.au
February 23, 2016
Excellent service and loan package. Keep up the good stuff!
January 27, 2016
Outstanding service from your sales team. Thank you for guiding us throughout the loan application to settlement.
January 20, 2016
Great service, fast and polite. They kept me up-to-date every step of the way.
January 05, 2016
I would happily recommend loans.com.au to anyone. I purchased an apartment "off the plan" and they were very accommodating and helpful when it ran over time. Staff were knowledgeable and supportive throughout the loan process.
January 03, 2016
Very helpful and friendly service from loans.com.au
December 16, 2015
Value for money:
My Lending Officer provided excellent level of service and support. As a first home buyer, I had many questions throughout the loan process, which were responded to in a friendly and prompt manner. Competitive rate and great customer service from loans.com.au
December 15, 2015
It was my first experience with this type of online product and I am so happy I contacted loans.com.au. Easy to follow instructions, great service and excellent updates on the tracking tool. Most of all, fantastic rate, which means I am saving money.
December 08, 2015
I rarely provide feedback to anyone but I am happy to do so for this loan refinance. The rate is extremely competitive and I just can't fault the service. Assistance was always available and was really worth the effort.
December 06, 2015
Thank you very much for making what can be a completely stressful and complicated task, straight-forward and fast. All of the staff I dealt with were professional, helpful and extremely friendly.
© 2017 copyright of loans.com.au Pty Ltd ACN 082 587 095 Australian Credit Licence 395219