Customer stories
Richard
easy to deal with and they had a lovely competitive interest rate.
Bryan
loans.com.au were always responsive and had a sense of urgency.
Katrine
loans.com.au is truly a modern lender with a can-do approach.
Steven
Quite good and honestly better than I was expecting.
Mark
loans.com.au were very patient and professional.
Melissa
loans.com.au has been excellent all the way through. Everyone has been so helpful and friendly that I felt treated like family.
Kunal
I used comparison websites to find out which lenders have the best rates and products, which turned out to be loans.com.au.
Elma
The online process also was pretty straightforward. It was seamless. It was easy because I could do it at my own convenience.
Baburaj
It's so easy. I'm happy with the way they deal with me and you know, things move at a pace that's suitable for me.
Daniel
it was so much easier just to call loans.com.au directly and ask what's going on and they'd actually be able to tell me.
Derek
It was never a hassle, never a problem, he always had the right answers and just made it so, so easy. It was a good experience and then I put it through. Got the approval done. Got a great rate.
Phil
loans.com.au offered me a very competitive SMSF loan rate with low upfront costs and ongoing fees.
Sam
loans.com.au got us into a much better deal.
Our Google Rating
Google Reviews: 428 reviews
See what our customers say about loans.com.au
14 Jan 2021
“
The entire procedure went quite smoothly. The replies were quick for each and every question asked. Extremely happy to go with it. Also, the best rate was offered.„
13 Jan 2021
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Absolutely amazing, straight forward process. I was so happy with my home loan I went back for a car loan with the money I saved. Great rates and great service.„
12 Jan 2021
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Brilliant low rate, great person-to-person service. Application by uploading docs and digital signature through the secure portal was easy, I didn’t have to use a printer at all. My car showroom tried so very hard to beat the deal but loans.com.au only have one small upfront fee and it meant the payments and overall cost were lower.„
08 Jan 2021
“
Application process was super smooth, fully online and so easy. The app supported the entire process and I knew exactly what was happening and when it was happening. Also, my rate was better than the banks. These guys have a winning solution to applying and securing finance in the easiest possible way. I love it!! Well done!!„
08 Jan 2021
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Quick simple process from start to finish, good interest rates, will definitely use again in the future. Thanks again loans.com.au„
06 Jan 2021
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Quick efficient, no fuss, and excellent communication.„
06 Jan 2021
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Great customer service. Adrienne was extremely helpful throughout the process. I would highly recommend them to anyone. Great car loan rates and overall A grade service.„
06 Jan 2021
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They were exceptional to deal with from the start and I got an interest rate that was half of what the dealership was offering me. They set up a chat and took time to understand my individual circumstances and needs. They also use an easy-to-use platform in order to share documents etc. The people were clear and super friendly to deal with..„
06 Jan 2021
“
They offer competitive interest rates without any unreasonable fees. The service is quick and efficient, and the team members are super helpful and polite. This time it was Adrienne who helped me out and was there with me every step of the way to explain everything. Thank you so much!„
06 Jan 2021
“
loans.com.au has assisted us in buying our dream car with incredible customer service and with very straight forward processes, the onTrack program is the easiest communication forum between customer and vendor. Thank you again for your assistance with securing our vehicle„
05 Jan 2021
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Quick and instant response. Good service and interest rates. Highly recommended.„
05 Jan 2021
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Dealing with loans.com au for a housing loan has been the quickest, smoothest, and most efficient to date. Don't bother with traditional banks especially the big four, there are better players in town.„
02 Jan 2021
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The entire process is easy and straightforward. Rates are very competitive.„
28 Dec 2020
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Rose demonstrated the utmost professionalism throughout the entirety of my interactions with her. She was also able to process my loan request in 48 hours. I have 10 years experience working in finance myself. Rose together with the processes used at loans.com.au are well ahead of the game.„
27 Dec 2020
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Adrieene was a fantastic sales support. The offer rate here is way better than the other one I had. The service was quick and fantastic. I am actually recommending this to my friends so that they can have an amazing experience as I had. Looking forward to the future success of this company!„
26 Dec 2020
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Using these guys was so quick and easy.. excellent simple to use platform and very customer-focused staff made it a pleasure to deal with them.„
24 Dec 2020
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Terrific experience - and great customer service. Great car loan rates. I'd be very nervous if I was a big 4 bank.„
23 Dec 2020
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It’s an awesome service. It’s so easy with the online portal. Love it.„
23 Dec 2020
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Quick, helpful staff and easy to deal with the company. Happy customer. Thanks.„
23 Dec 2020
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Very easy to deal with, quick and effective, much cheaper than the banks. Will use them again.„
22 Dec 2020
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They not only promptly assessed my application but also provided real time progress updates and a fully digital loan application service from start to finish. They were clear upfront on pricing and clear as to what was needed from me. They have a fantastic business model that is agile, fully digital and customer responsive.„
21 Dec 2020
“
Adrienne was so helpful and made the car finance process so simple and easy for me. I would highly recommend using loans.com.au as they have low fees, competitive rates and easy online system to upload documents etc, at your own convenience. Thank you so much team for the amazing experience.„
20 Dec 2020
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Rose and Co were great. The whole process was really efficient and quick. Uploading the docs was really easy. Can't be any happier with the service I was provided.„
19 Dec 2020
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Fantastic services, great communication, running an extra mile to help you, thinking outside the box to find the best solution in every individual case.„
18 Dec 2020
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My experience been smooth & pleasant. I have been interacting with well-trained professionals who are polite and friendly. Chat consultant responded to my questions promptly. I had hiccups when uploading PDF, JPEG files on the app from my phone, but then when I emailed the documents, I was acknowledged promptly.„
16 Dec 2020
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Amazing staff and super quick service. I couldn’t appreciate enough how they always answered (and explained) my REALLY amateur car loan questions!„
15 Dec 2020
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Great customer service. Special shout out to Rick and Adrienne. Super easy to use platform to upload docs and keep up to date with loan status. One of the best rates in the market as well. Clearly a customer-centric mindset across the entire business.„
14 Dec 2020
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My experience has been almost perfect. Quick responses every time and extremely knowledgeable staff. I would highly recommend loans.com.au.„
13 Dec 2020
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Very big thanks to the loans.com team for assisting with our loans. Would like to say a special thank you to Aroha & Catherine for their help & advice. Great team to deal with.„
13 Dec 2020
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Being a first time car buyer I was happy with the support and rates provide by them. Starting from first call with Ranga who explained to me the details followed by Rose and entire team made sure the process was easy and fun for me. Thank you team. Will surely recommend loans.com.au.„
12 Dec 2020
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Just refinanced my first car through these guys and absolutely loved it! Adrienne and Paxton helped me out a lot and were super friendly throughout the loan process. It's very surprising how quick these guys are in providing loans given that one uploads all the documents requested for loan approval and their onboarding platform is great and very easy to use.„
12 Dec 2020
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Rose and Michael were fantastic. I had some issues with a false debt on my credit report but they were very helpful with their advice and patient. It was the best customer service I have experienced Thank you.„
11 Dec 2020
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Having dealt with quite a few banks over the years, dealing with loans.com.au was refreshing. They worked around me, told me exactly what I needed to give them and why, paid promptly, were very communicative and easy to deal with. I will be recommending them to my friends!„
10 Dec 2020
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They are amazing. They are very clear and thorough. Any information I needed or update all within the portal and I have the best car loan rate in the market that the car dealer finance can't beat in Melbourne. Would definitely recommend anyone to reach out to them for car loan.„
10 Dec 2020
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Adrienne has been amazing. She was so helpful and made the car finance process so simple and easy for me. Especially as this was my first time getting car finance. I would highly recommend using loans.com.au as they have low fees, competitive rates and an easy online system. Thank you for the amazing experience„
09 Dec 2020
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The team at loans.com.au provided a genuine, personalised service from initial phone enquiry all the way through to settlement. User-friendly portals to check on the progress of your loan, transparent requests and specifically the friendliest and helpful customer service team who really go the extra mile to assist.„
09 Dec 2020
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Very good service by Ranga and Adrienne. Easy to talk to and very quick and efficient service. Thanks for all the help.„
08 Dec 2020
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Great service, great rates and local staff.„
08 Dec 2020
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Absolutely seamless process and quick turn around on my new car loan. Adrienne and Rick in customer support and sales were incredibly helpful and genuine. Would absolutely recommend the team at loans.com.au.„
07 Dec 2020
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Really helpful and fast efficient service with a good interest rate!„
07 Dec 2020
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Amazing service. Adrianne went above and beyond to make it an easy and fuss-free experience even when the dealership were being difficult with her!! Easy online portal to upload documents and fast approval. Would use again and again!„
06 Dec 2020
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Brilliant support team got the car in 2 days!„
04 Dec 2020
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Fast and easy process.„
02 Dec 2020
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Very competitive interest rates; easy application process with everything done online and great service.„
02 Dec 2020
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Easy to deal with, progressed at my own pace. Followed the progress using their app. Good experience. Definitely recommend.„
01 Dec 2020
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It was all so easy and fast to upload documents and Adrienne kept in regular contact with me through the whole process. loans.com.au also gave me an amazing interest rate which beat my previous finance enquiry by 2%. After the loan was approved, settlement was the very next day and I had my brand-new car 2 days after that!„
01 Dec 2020
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Pretty smooth, transparent, and hassle-free.„
30 Nov 2020
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Would definitely recommend it. From the start, I received great service. Very happy I went to them. Would definitely use them again.„
28 Nov 2020
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Was quick and painless, and getting all the documents uploaded was simple. Took about 4 business days and probably would've been faster if I didn't miss messages asking for more clarification. Went with loans.com.au because they were transparent and didn't waste 4 days of my time trying to negotiate rate and payments.„
26 Nov 2020
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Very straight forward process. Wish their onTrack system would send out notifications that there were messages. Otherwise, highly recommended!„
26 Nov 2020
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Their service was fantastic the whole way through the process. Everything happened immediately after I provided the required information and I got from application to settlement in just a few days with any hold ups being on my end with supplying things required. Everyone I dealt with was very lovely as well and willing to help with any questions I had.„