loans.com.au Pty Ltd ACN 082 587 095 Australian Credit Licence 395219 offers a range of financial products and services across Australia.
The Privacy Statement will give you specific information about how we will handle the personal information you have given to us. We may also seek your specific consent in relation to the collection, use or disclosure of your personal information.
What do we mean by 'personal information'?
Personal information means any details about you, from which your identity is apparent or can be uncovered. The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation and any other information we made need to identify you. We may also collect the ages and number of your dependants and cohabitants, the length of time at your current address, your employment details and proof of earnings and expenses.
"Sensitive information" is a subcategory of personal information which includes information about your health. We may be required to collect sensitive information about your health in certain circumstances. We will only collect sensitive information about you with your consent.
What do we mean by ‘credit information’
We may collect the following kinds of credit information and exchange this information with credit reporting bodies and other entities:
- credit liability information about your existing finance
- repayment history information which is information about whether you meet your repayments on time;
- information about the type of finance that you are applying for;
- default and payment information; and
- court proceedings information.
Why do we collect your personal and credit information?
We collect personal and credit information for the purposes of assessing your application for finance and managing that finance. We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services.
How do we collect your personal information?
If we can, we collect your personal information from you. You give us your personal information in a number of ways such as completing an application form or other website form, requesting a product or service over the phone or Internet, or by visiting an office in person. We also collect personal information at other times during the course of our relationship with you.
Do we collect your personal information from third parties?
Sometimes we collect your personal information from other sources. Examples of where we may receive personal information about you from another source and why this may happen are:
- a credit reference about you from a credit reporting agency in the course of assessing your application for a loan;
- your agent, where you have appointed an agent to act on your behalf in dealing with us, such as a broker, legal adviser or other representative such as a friend or family member;
- publicly available sources of information such as telephone directories;
- as required or authorised by law, for example to government agencies, or regulatory bodies for purposes related to public health or safety or the prevention or detection of unlawful activities;
- a third party to whom we have contracted to provide a financial service or product to our customers;
- any external third parties where you have asked them to provide your personal information to us.
Who do we disclose your personal information to and receive personal information from?
The parties to whom we may disclose your personal information to and receive personal information from will depend on what product or service you receive from us. Some examples of the parties to whom we may disclose your personal information to and receive personal information from are:
- associated companies to loans.com.au Pty Ltd, including Firstmac Limited, carloans.com.au Pty Ltd, YourMortgageBroker Pty Ltd and insurancepoint.com.au Pty Ltd
- intermediaries, including your agent, adviser, a dealer, a broker, a representative acting on your behalf, other Australian Financial Services Licensee or our authorised representatives, advisers and our agents;
- to a mortgage insurer to assess the risk of providing mortgage insurance or to assess the risk of default;
- accounting or finance specialists;
- government, law enforcement or statutory and regulatory bodies;
- external dispute resolution service;
- legal and other professional advisers;
- trustees, custodians, managers and responsible entities associated with investments, managed funds, and superannuation;
- where required or authorised under our relationships with our alliance partners;
- debt collection agencies, your guarantors, organisations involved in valuing, surveying or registering a security property, or which otherwise have an interest in such property, purchasers of debt portfolios; and
- in connection with funding financial accommodation by means of an arrangement involving securitization, or any other proposed transfer of or proposed dealing with your loan.
- information technology, administration and business management services;
- printers and mail service and delivery providers, imaging and document management services; and
- manufacturers for plastic card production e.g. debit cards.
Some of the parties with which we exchange your personal information, including our service providers and other third parties listed above, may be located outside Australia in countries including the Philippines, the US and the EU.
If we have provided you with a financial product or service, we exchange your credit information with credit reporting bodies. We use the credit information that we exchange with the credit reporting body to assess your creditworthiness, assess your application for finance and manage your finance.
If you fail to meet your payment obligations in relation to any finance that we have provided or arranged or you have committed a serious credit infringement then we may disclose this information to a credit reporting body.
You have the right to request access to the credit information that we hold about you and make a request for us to correct that credit information if needed. Please see the heading “How do you access and correct your personal information?” below.
Sometimes your credit information will be used by credit reporting bodies for the purposes of ‘pre-screening’ credit offers on the request of other credit providers. You can contact the credit reporting body at any time to request that your credit information is not used in this way.
You may contact the credit reporting body to advise them that you believe that you may have been a victim of fraud. In Australia, you can ask a CRB not to use or disclose your credit-related personal information for a period of 21 days without your consent if you believe on reasonable grounds that you are, or are likely to be, a victim of fraud, including identity fraud. In New Zealand, you can ask a CRB not to use or disclose your credit-related personal information for a period of 10 working days without your consent if you believe on reasonable grounds that you are, or are likely to be, a victim of fraud, including identity fraud.
How do we keep your personal information accurate and up to date?
It is important that the information we hold is accurate and up to date. In this, we ask that you contact us whenever there are any changes to your personal details, so that we can update our records.
How do you access and correct your personal information?
The information we hold about you is yours to access and correct, and as such we can provide you with general information, such as your name, address and contact details quite easily. More detailed information may take longer and involve a fee to cover the costs of retrieving and supplying the details you want. If you need to access your detailed information, write to us at the contact address below.
If any of the personal or credit information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the personal information at the time of the request, otherwise we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal or credit information within 30 days.
What will happen if you do not provide your personal information to us?
If we request personal information about you and you do not provide it, we may not be able to provide you with the financial product or service that you request. In addition, if we are required to comply with certain legislation to provide you with the products and services you choose, then collection of certain personal information will be mandatory.
How safe and secure is the information we hold about you?
We take great care with the information we hold about you. Our aim is to ensure that any details are securely protected from misuse, loss, unauthorised access, modification or disclosure. We will take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner. When that information is no longer required to be held by law or needed, it will be permanently destroyed or de-identified.
How secure is your personal information online?
We maintain industry standard technology and procedures in respect to our information management and provision of online services, encryption techniques, virus protection and fire wall settings. If you make a transaction involving the submission of personal information over the Internet to us using one of our online forms then we employ encryption technology to ensure the security of that personal information transmission. User identifiers, passwords or other access codes may also be used to control access to your personal information. Once we have received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.
What are 'cookies' and how do they work?
While browsing our websites, our server may automatically collect navigational data by placing "cookies" in your browser file on your hard drive. Cookies do not capture or track any personal information and cannot identify you as an individual. You may elect to not accept cookies on your browser. We may use third-parties to serve ads on our website. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is recorded on an anonymous basis. Information regarding opting out of interest-based advertising is available at http://www.networkadvertising.org/optout_nonppii.asp.
If you have a complaint
If you have a complaint about the handling, use or disclosure of your personal information, write to the our Privacy Officer at the contact address below. We will investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction and you are located in Australia, you can then refer your complaint to the Office of the Australian Information Commissioner, who can be contacted at Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001, website: www.oaic.gov.au. If you are located in New Zealand, you can refer your complaint to the New Zealand Information Commissioner, who can be contacted on email@example.com.
More information and Contact Address
You can request further information about the way we manage the personal information that we hold, or make a complaint, by writing to:
GPO Box 7001
Brisbane QLD 4000
or email the loans.com.au Privacy Officer at: firstname.lastname@example.org