Our home loan process

1

Start your application

Visit loans.com.au and fill out an online application. It only takes a few minutes to complete. You will then be prompted to book a quick phone appointment with one of our online loan specialists to review your application and lodge it. You will also receive login credentials for onTrack, our easy-to-use online portal. You can use onTrack on any computer or mobile device including your mobile phone.

What you do

  • Fill out an application online
  • Book an appointment with a loan specialist

What we do

  • Contact you at the requested time to discuss the information you provided

2

Speak to a specialist

Talk with one of our loan specialists. They will review your application and help you choose the most appropriate loan for your needs.

What you do

  • Be prepared with your financial information such as income and expenses
  • Tell us your key financial goals
  • Verify the information you provided
  • Tailor a loan product to achieve your goals
  • Provide access to our onTrack application portal

What we do

  • Verify the information you provided
  • Tailor a loan product to achieve your goals
  • Provide access to our onTrack application portal

3

Login and upload your documentation

Once you have applied, you will need to supply some supporting documents such as pay slips and bank statements. You can do this using onTrack.

What you do

  • Log in to onTrack
  • Start uploading supporting documents to your application checklist
  • Verify the information you provide
  • Contact you to assist with the application process.

What we do

  • Verify the information you provide
  • Contact you to assist with the application process.

4

Property valuation ordered

We will arrange for a property valuation to be done on the home you are buying/refinancing.

What you do

  • Nominate a time for the valuer to come
  • Attend the valuation or arrange for a contact to attend
  • Order the valuation
  • Review the valuation

What we do

  • Order the valuation
  • Review the valuation

5

Loan approved

If the valuation falls within the expected range, we will approve your loan.

What you do

  • Check onTrack for application status
  • Notify you of your success

What we do

  • Notify you of your success

6

Loan documentation delivered

At this stage you will receive through onTrack:

  • Final Approval of your loan
  • Your Mortgage documents and Loan Agreement pack

 

What you do

  • Complete your loan documents and return to us
  • Call you to make sure you have received the documents and everything is in order

What we do

  • Call you to make sure you have received the documents and everything is in order

7

Settlement

We will contact your conveyancer or solicitor to arrange settlement of the purchase.

What you do

  • Arrange necessary deposits to be transferred to your conveyancer
  • Notify your conveyancer that we will be your lender for settlement
  • Arrange conveyancer to contact us to book in settlement
  • If further legal documents are required for settlement we will contact your conveyancer

What we do

  • If further legal documents are required for settlement we will contact your conveyancer

8

Access your account online

Once the payment is made, you will receive your login credentials for Online Services so you can manage your loan online. You may order a visa debit card if you wish to have one linked to your offset account.

What you do

  • Expect a welcome call from our Customer Care team
  • Call you to help you set up your Online Service profile

What we do

  • Call you to help you set up your Online Service profile

Testimonials and Awards

Loans.com.au is a highly-awarded lender that has been recognised by industry experts.

See all our awards

Popular Products

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  • 3.89 % 2 yr fixed rate p.a.**
  • 3.77 % comparison rate p.a.**
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$50,000 is our minimum lending limit for a home loan $2,000,000 is our maximum lending limit for a home loan $1,000,000 is our maximum lending limit for a construction loan
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Customer reviews

  • 4.9
  • Value for money Customer service

(Based on 248 reviews. As rated by our settled customers)

Read more reviews

Great people

You have such great people. Thank you for everything.

- Robert R. Pacific Pines, QLD , June 08 2018

Value for money: 5/5
Customer service: 5/5
Recommend to a friend?: Yes

Completely satisfied

Everything along the way was easy and all staff were very helpful when I needed a question answered. Completely satisfied.

- Allan J. Narre Warren South, VIC , June 07 2018

Value for money: 5/5
Customer service: 5/5
Recommend to a friend?: Yes

 
Call us on
13 10 90
or
Request A Call
7am - 7pm, Monday to Friday. AEST