Terms and Conditions

1. These Terms and Conditions apply to the One Big Switch “$500 Digital Prepaid Mastercard Offer” (Offer) with Loans.com.au. By participating, a claimant agrees to be bound by these terms and conditions. Claims must comply with these terms and conditions to be valid.
2. The Offer is made available by RevTech Media Pty Ltd ABN 75 150 963 474 (RevTech Media) through its One Big Switch platform. One Big Switch has been authorised by loans.com.au Pty Ltd ACN 082 587 095 (loans.com.au) to promote the Offer, for which RevTech Media receives a commission. RevTech Media has engaged Vault Payment Solutions Group Pty Ltd ABN 66 632 373 105 (Level 31, 367 Collins Street, Melbourne, VIC 3000, Australia) to undertake the fulfilment of the offer.
3. The Offer commences at 12:00 am (AEST) on 14-September 2021 until the offer is withdrawn (“Offer Period”). Loans applied for after the offer is withdrawn will not be eligible for the Offer.
4. This Offer is only open to permanent residents of Australia who are 18 years or over as at the date of joining (being the date of completion of application) who do not have a previously settled loan with loans,com,au (“Eligible Entrants”).
5. The Offer is only available in conjunction with a settled home loan through the approved channel (the One Big Switch website (www.onebigswitch.com.au) during the Offer Period (“Eligible Product”).
6. The Offer consists of one (1) digital prepaid Mastercard valued at AUD $500.00 (inclusive of GST) for any settled home loan (“gift” or “Digital Prepaid Mastercard”).
7. Eligible Entrants must meet all the following eligibility requirements (“Eligibility Requirements”):
   
   1. the Eligible Entrant must have successfully applied and settled a home loan through the approved channel (the One Big Switch website (www.onebigswitch.com.au);
   2. Ninety (90) days must have passed since the settlement date;
   3. the Eligible Entrant must have a valid mobile number and email address applied to their loan; and
   4. the Eligible Entrant must not be an employee of RevTech Media or Loans.com.au.
8. Limit of one Offer per loan for each Eligible Product settled. The Offer will be allocated to the primary applicant on the Loan.
9. The Offer cannot be combined with any other offer for promotion.
10. The Offer cannot be awarded to any entrant who has already settled a loan through loans.com.au.
11. Once the Eligible Entrant has satisfied the Eligibility Requirements, they will receive their Vault Pays-enabled Prepaid Mastercard within 90 days by SMS.
12. If the Eligible Entrant has a supported Apple or Android smartphone, the Eligible Entrant will:
    
    1. Receive a text message from Vault Payment Solutions (at the number provided on the claim) with an activation code and link to the Vault Payment Solutions application, operated by Vault Payment Solutions.
    2. Click the link in the text message that will lead the Eligible Entrant to the application and proceed to download and install the Vault Payments App, an application owned and operated by Vault Payment Solutions.
    3. Follow the prompts to enter their mobile number and the Activation Code (as found in the text message to redeem the Gift Card).
    4. Follow the prompts to add the Gift Card to their mobile wallet.
13. Redemption of the Vault Pays-enabled Prepaid Mastercard is subject to the terms and conditions of Vault Payment Solutions including activating the Vault Pays-enabled Prepaid Mastercard before the specified expiry date which will be sent to the Eligible Entrant when their Vault Pays-enabled Prepaid Mastercard activation code is sent by SMS to the mobile phone number they provided when entering the promotion.
    
    1. The Vault Pays-enabled Prepaid Mastercard needs to be activated by following the link to access the Vault Payments Application via the App store that is sent in the SMS with their Vault Pays-enabled Prepaid Mastercard activation code. By clicking on this link in the SMS, the Eligible Entrant will automatically download and open the Vault Payments app, entering and validating the Eligible Entrant’s mobile number and activation code. The Entrant is then required to:
       
       1. create a password (minimum of 6 characters) if they are a first time user of the Vault Payments App and enter their date of birth: or
       2. registered users of Vault Payments App already, enter their existing password.

    The Eligible Entrant may then add the card to the wallet on their phone.

    2. Eligible Entrants can create a PIN for the Vault Pays-enabled Prepaid Mastercard via the Vault Payments App as using the Vault Pays-enabled Prepaid Mastercard for purchases over $100 may require entry of a PIN. Instructions on how to set up a PIN are found in the “How do I find my pin number?” FAQ located at https://www.vaultps.com.au/faq/
    3. Eligible Entrants who do not have a supported smartphone will be notified via a web page when they click on the link that was sent to them by SMS to activate their Vault Pays-enabled Prepaid Mastercard. The web page will direct them to Vault Payment Solutions customer service to facilitate provision of an alternate reward of a physical prepaid eftpos gift card upon request. The eftpos® prepaid gift card is issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131 and distributed by Vault Payment Solutions Group Pty Ltd ABN 66 632 373 105 of Level 31, 367 Collins Street, Melbourne, VIC 3000, Australia. Terms and conditions governing the use of the physical prepaid eftpos® gift card are available at https://vaultactivation.com.au/#/terms
    4. Vault Pays-enabled Prepaid Mastercard activation codes expire at 11:59pm AEST on the stated expiry date of the activation code. The expiry date provides 2 months in which the Vault Pays-enabled Prepaid Mastercard activation code must be activated.
    5. The Vault Pays-enabled Prepaid Mastercard is valid until the expiry date shown on the front of the card in the Vault Payments App (not less than 12 months from date of production) and cannot be used after expiry. At expiry, the remaining available balance will be forfeited. See Vault Pays-enabled Prepaid Mastercard Terms and Conditions.
    6. Vault Pays-enabled Prepaid Mastercards that are not activated or redeemed within the designated time frame included in the SMS sent with the code cannot be re-activated, extended or refunded in any way. The Promoter is not responsible should the Entrant fail to activate or redeem the Vault Pays-enabled Prepaid Mastercard in time.
    7. Customer support for the Vault Pays-enabled Prepaid Mastercard is available at https://www.vaultps.com.au/faq/
    8. One Big Switch will not be responsible if an invalid or incorrect email address or mobile phone number has been provided.
14. Any ancillary costs associated with redeeming the Vault Pays-enabled Prepaid Mastercard are not included. The Vault Pays-enabled Prepaid Mastercard must be activated within 2 months of issue and is valid for 12 months after activation. At expiry of the Vault Pays-enabled Mastercard any unused balance will be forfeited. We will not give you notice prior to expiry. Card expiry and balance can be found on your mobile device in your digital wallet. The Vault Pays-enabled Prepaid Mastercard is issued by EML Payment Solutions Limited (ABN 30 131 436 532) AFSL 404131 pursuant to license by Mastercard Asia/Pacific Pte.Ltd. See www.vaultps.com.au/terms for terms and conditions. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
15. Except for any liability that cannot be excluded by law (in which case that liability is limited to the minimum allowable by law), One Big Switch, Vault Payment Solutions, and Loans.com.au (including their officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct indirect, special or consequential, arising in any way in connection with this Offer, including but not limited to:
    
    1. any technical difficulties or equipment malfunction (whether or not under One Big Switch, Vault Payment Solutions or Loan.com.au’s control);
    2. any theft, unauthorised access or third-party interference;
    3. any tax liability incurred by a customer (independent financial advice should be sought); or
    4. accepting and/or using a gift.
    
    Nothing in these conditions of entry restricts, excludes, modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Australian Consumer Law.
16. One Big Switch may, at its sole discretion and at any time, amend, withdraw, cancel, suspend all or any part of this Offer, including suspending any part of this Offer with another offer of equal or greater value.
17. One Big Switch, Vault Payment Solutions and Loans.com.au are not responsible for any undelivered emails due to an entrant’s spam filters or email settings.
18. Proof of identity, residency and eligibility is at the discretion of One Big Switch. In the event that a loan applicant cannot provide suitable proof, they may forfeit the Offer in whole and no substitute will be offered.
19. One Big Switch reserves the right to disqualify any person that provides false information or who seeks to gain an unfair advantage or to manipulate this Offer.
20. One Big Switch (subject to State and Territory legislation) reserves the right to amend, cancel or suspend this Offer if an event beyond its control corrupts or affects the administration security, fairness, integrity or proper conduct of this Offer.
21. Personal information is being collected by One Big Switch, Vault Payment Solutions and Loans.com.au for the purpose of conducting and promoting this Offer, and to assist One Big Switch to improve its services. For this purpose, personal information may be disclosed by One Big Switch, Vault Payment Solutions and / or Loans.com.au to each other and to organisations, including but not limited to agents, related entities, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. By entering this Offer, an entrant consents to storage and use of their personal information by Vault Payment Solutions in accordance with its Privacy Policy and by One Big Switch in accordance with its Privacy Policy and by Loans.com.au in accordance with its Privacy Policy. If the personal information is not provided, the entrant may not participate in this Offer. Each Privacy Policy also contains information about how individuals may opt out, access, update or correct their information, how individuals may complain about the treatment of their personal information, and how One Big Switch, Vault Payment Solutions, and/or Loans.com.au will deal with such a complaint.
22. If you have any questions, issues or complaints regarding the Offer please contact One Big Switch on 1300 858 737.