How It Works

Loans.com.au is an award-winning
online lender who has taken the hassle out
of getting a loan by cutting through the
old-fashioned processes of traditional lenders
to put you in control.

Who are loans.com.au?

Loans.com.au is an award-winning online lender that is proudly Australian and based in the heart of Brisbane, with offices in other capital cities.

Since we were founded in 2011, we have grown to become an industry leader with thousands of happy customers in every state and territory.

From our local call centre, our service team helps hundreds of customers around the country apply for and manage their loans, every day.

Home buyers are choosing us because we don’t have expensive bricks-and-mortar branches and we pass the savings on to them through super-low interest rates.

But we are more than just a great low rate.

We have taken the hassle out of getting a home loan by cutting through the old-fashioned processes of traditional lenders to put you in control.

With the support of our local service team you can move through your online application at your own pace and with full knowledge of what is happening at each stage.

You can borrow from loans.com.au secure in the knowledge that we are regulated by the Australian government.

Our operations are covered by the National Consumer Credit Protection Act which is enforced by the consumer watchdog, the Australian Securities and Investments Commission.

We are backed by the financial strength of our parent company Firstmac, which is Australia’s largest non-bank lender. Firstmac has been operating successfully for 38 years and it has more than $8 billion in mortgages under management. 

If you follow rugby league you may have heard of Firstmac because it is a Premier sponsor of NRL team, the Brisbane Broncos. Find out more.

Loans.com.au is Australian-owned-and-run, has a long track record of success, and has super-low rates that can save you thousands of dollars. That’s why we are the Home of Smart Money.

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Are you safe?

Loans.com.au is financially strong, conservatively managed, and regulated by the Australian government.

Our operations are covered by the National Consumer Credit Protection Act which is enforced by the consumer watchdog, the Australian Securities and Investments Commission.

We are very careful to protect your confidentiality, and any information you give us is covered by the Privacy Act, which regulates how personal information is handled.

All of our staff are fully trained in their obligations under these laws and dedicated to ensuring that the product you select meets your requirements and objectives.

Loans.com.au is backed by the financial strength of our parent company Firstmac, which is Australia’s largest non-bank lender. Firstmac has been operating successfully for 38 years and it has more than $8 billion in mortgages under management.

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We are solid, but don’t just take our word for it. International ratings agency Standard & Poor's awards our parent Firstmac its highest possible ranking for loan serviceability – STRONG.

"Firstmac continues to demonstrate strong servicing quality," Standard & Poor's said.

According to Standard & Poor's, Firstmac's key strengths include:

  • A well-established position as an experienced primary servicer of prime residential mortgages
  • A comprehensive corporate governance and risk-management framework
  • A well-designed internal-controls framework and internal audit program, supported by structured annual audit plans;
  • Solid loan-processing and servicing infrastructure
  • A robust training and development program

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Where do you get your money?

Our parent Firstmac issues securities, called Residential Mortgage Backed Securities (RMBS), to Australian and international institutions and investors. The Australian major banks are large investors in our RMBS, which is a great vote of confidence in our business and customers. Since 2003, Firstmac has issued over $16 billion in RMBS to lend to Australian home owners.

Just because a lot of our money comes from the banks, that doesn’t mean we are a broker for the banks. When you take out a loan with us you are borrowing from us, not them, and you will deal directly with our friendly Customer Care team for the life of your loan.

Why you are so cheap –
is there a catch?

We can offer super-low rates because our online model is so efficient.

Unlike traditional lenders, we don’t have to maintain expensive bricks-and-mortar branches.

We don’t have to buy and maintain a fleet of cars for home visits, so we avoid vehicle depreciation, fuel, road tolls, buying laptops, mobile phone bills and printing expenses.

We even have a paperless office.

Our efficient online approach means we save a lot of money which we pass on to you through cheaper rates.

There is no catch – online simply means cheaper, faster loans regardless of where you are based or the hours you work.

As a bonus, our approach is more sustainable for the environment, as we aren’t producing transport-related greenhouse emissions and wasting reams of paper like other less-efficient lenders.

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Why you are so cheap – is there a catch image

The onTrack advantage

onTrack is our innovative online portal which allows you to complete your home loan application entirely on your handheld device or computer from initial contact through to settlement and beyond. Using onTrack means that you are able to complete your loan application in your own time. You don't have to wait for a bank branch to open to complete your home loan!

onTrack allows you to download all required forms and documents as well as allowing you to book an appointment with one of our specialist lending managers at a time that suits you. You can securely submit your forms and supporting documents.

You can also:

  • track the status of your loan, including what you have submitted, what we are doing, and what you need to do next
  • communicate with your loan support officer through a real-time messaging system

onTrack is an end-to-end system, making your switch to loans.com.au hassle free and fast.

onTrack gives you more control to fast track your refinance and more knowledge than traditional lending processes.

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Once I am in will you hike up my rate?

At loans.com.au we pride ourselves on having great rates and we try to keep our rates as low as possible for all our customers. However, we still have to change our variable rates in response to changes in our funding costs.

In a falling interest rate environment we don’t hesitate to cut rates for existing customers. For instance, between November 2011 and April 2017 we cut rates for existing customers in our largest loan category – owner occupiers with Principal & Interest loans - 12 times, and only raised them 3 times. They joined on a great rate and found themselves on an even lower rate!

We make sure our rates for existing customers are always highly competitive compared to other lenders, but if you want to fully protect yourself against potential rises, we also offer competitive fixed-rate loans that will lock in your repayments for up to 3 years.

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Our Loans Process

Loans.com.au has revolutionised home lending through our end-to-end online application process which puts you back in control.

Using our unique process, you can progress your loan application at your own pace and your own convenience. Just follow the simple steps below to lock in a home loan with a super-low rate.

Testimonials and Awards

Loans.com.au is a highly-awarded lender that has been recognised by industry experts.

SEE ALL OUR AWARDS

Customer reviews

Value for money: 4.9/5
Customer service: 4.9/5

Based on 203 reviews.
As rated by our settled customers

READ MORE REVIEWS

New home loan easily set up
This has been a very user-friendly and easy experience in setting up our new home loan.

Value for money: 5/5
Customer service: 5/5 Recommend to a friend?: Yes

Steven W. - Hillside, VIC
September 04 2017

Helpful platform and attentive staff
Really enjoyed the experience considering how tricky it is to manage. Getting all the forms processed is not always a joy so to have a platform like this was a huge help. Staff were really attentive and knowledgeable.

Value for money: 4/5
Customer service: 5/5 Recommend to a friend?: Yes

Timothy E. - Northcote, VIC
September 04 2017

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