Your digital safety hub
Your Security is our Priority at loans.com.au
Online scams are getting more sophisticated and targeting everyday Australians. This hub offers practical tips, real scam examples, and simple steps to help protect your personal and financial information.
How to protect yourself
Scammers often create a sense of urgency or fear to pressure you into acting fast. Pause and think before clicking, replying, or sharing any personal details.
Always verify who’s contacting you. Confirm phone numbers, email addresses, and links using trusted sources before responding or taking action.
Use strong passwords, enable multi-factor authentication, and keep your devices updated. Report anything suspicious to help keep your accounts secure.
Types of scams to watch out for.
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Loan & investment scams
Scammers may offer “guaranteed” loans, low interest rates, or high investment returns. They often use fake websites, social media ads, and ambassador endorsements to appear legitimate.
Phishing emails & texts
Scammers send fake messages pretending to be from loans.com.au, asking you to confirm personal or account details.
Fake customer support calls
Scammers may impersonate loans.com.au staff and request sensitive information such as your ID or account credentials.
ID theft & account takeover
Criminals use stolen identity documents to open loans or access accounts in your name. Monitor for suspicious activity.
Fake social media accounts
Scammers create fake pages with misleading contact details to trick customers into sharing confidential information.
How to spot a scam.
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Unsolicited contact requesting personal or banking details. Scammers may reach out unexpectedly and ask for sensitive information to gain access to your accounts.
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Urgent messages or threats to suspend your account. They often pressure you to act quickly by creating fear or a false sense of urgency.
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Poor grammar, strange formatting, or odd email addresses. These signs can indicate a scam, especially if the message looks unprofessional or unfamiliar.
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Links or attachments that seem suspicious or unexpected. Avoid clicking on anything that looks unusual or comes from an unknown source.
Tips on how to protect yourself.
Keep your device software and antivirus up to date.
Cybercriminals never stop looking for vulnerabilities, so you need to continually download the latest version of software to your devices. The easiest way to stay on top is by turning on or confirming automatic updates where possible.
Always access loans.com.au via our official website or Online Services.
Always access our official website or Online Services to make sure you’re dealing directly with us, protecting your personal and financial information from fake sites or scams.
Don’t share personal details - especially on public Wi-Fi.
Never share your account or login details with anyone, and be cautious when using public Wi-Fi. These networks are often unsecured, making it easier for hackers to steal personal information. To stay safe, avoid entering or sharing sensitive details while connected to them.
Use strong, unique passwords and enable multi-factor authentication.
Protect your accounts by creating strong, unique passwords for each login and adding multi-factor authentication to your email and other online accounts for an extra layer of security. Consider using a password safe to generate and manage the unique passwords for each account and consider creating passwords based on pass phrases.
Double check account details of new payees
Verify account details using a separate communication method, such as a phone call, and consider sending a small test payment (like 50 cents or $1) to confirm it’s received before transferring the full amount.
How we protect you.
At loans.com.au, keeping your personal and financial information safe is our priority. We’ve implemented a range of robust security measures to protect you throughout your home loan or car loan journey, from application to approval and beyond.
Enhanced Data Security
We use encryption technology to protect your personal and financial information. All data shared with us is securely transmitted and stored using industry-standard safeguards.
Secure Online Applications
Our application portals are protected by SSL certificates and multi-layered verification processes, ensuring your details stay private and secure at every stage.
Identity Verification
We use advanced electronic ID verification tools to confirm your identity safely and quickly, helping prevent fraud while making the process fast and convenient for you.
Ongoing Fraud Monitoring
We monitor our systems continuously to detect and prevent suspicious activity. If anything looks unusual, our security team will act immediately and contact you.
Scam Awareness & Education
We’re committed to helping you recognise and avoid scams. Visit our Scam & Fraud Awareness Hub for tips on protecting yourself and spotting red flags.
Trusted, Local Support Team
Our customer support and lending teams operate under strict privacy and security standards, so you always know who you’re speaking with and can trust your information is handled with care.
Your security is our priority
We are committed to protecting your personal information.
If you receive any suspicious communications claiming to be from loans.com.au, please report them immediately by emailing fraud@loans.com.au or calling us on 131090.
Guide to Protecting Yourself from Phishing Scams
Phishing is one of the most common cybercrimes out there. To properly avoid and keep yourself safe from this particular scam, you need to be aware of how it works and what forms it can take. In this article, we give you a quick overview of phishing scams and the best way to protect yourself against them.
What are the warning signs of a loan scam?
Loan scams happen when criminals deceive you into paying for a loan that doesn’t exist. Instead of getting a much-needed personal loan, you’ll be swindled out of your hard-earned money. There are times when scammers pretend to be from established lenders and harass people into making repayments for loans they’ve never taken out.
How to Keep Yourself Safe from Online Scams
Scammers are getting harder and harder to avoid. They show up in your emails asking you to click on suspicious links, sending you fake text messages to get your information, and calling out of the blue to try and swindle you. Aside from reporting scam messages and blocking spam calls, there are other ways you can protect yourself from scams.
Latest Scam & Security Alerts
Stay up to date with the latest scams, fraud attempts, and cybersecurity threats. Learn how to identify suspicious activity and protect yourself from emerging online risks.
Useful links
Stay updated and check out these useful resources to help you stay alert.
Security articles
We’re ready to help.
Speak to a specialist
Our specialists are here to answer your questions and guide you every step of the way.
Talk To Us
Report an email or SMS
Think you’ve spotted a scam? Report suspicious emails or SMS to us right away.
Report NowImportant information
loans.com.au will never ask you to confirm personal or banking details via email or SMS.
For more tips and to report a scam, visit ScamWatch.
Let's work together to keep your information safe.