Meet Svetlana

Having built before, Svetlana knew what she was looking for: a straightforward construction loan process, responsive support, and a lender that could help her move quickly once she found the right opportunity. We spoke with her about her experience with loans.com.au.

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Background

Svetlana has built several properties over the years. Through her previous work with a company that specialised in property investment and house-and-land packages, she became familiar with the building process and the potential benefits of buying new.

After moving to a new part of Brisbane with her partner, Svetlana decided to sell her former home and use the opportunity to strengthen her financial position. The property had performed well, and the sale meant she had funds available for her next investment.

Svetlana began looking for another property opportunity. She wanted to invest in a growing area, but this time she was open to looking interstate. After researching options and speaking with a property specialist, she found a townhouse development near Geelong in Victoria. The location appealed to her because it was close to Geelong, near the beach, and within her budget. It was also a brand-new townhouse, which suited her investment strategy.

“I think it’s smart as an investor,” Svetlana said. “With brand-new properties, you can claim depreciation, and they can be easier to rent out because they are new.”

“I came back to loans.com.au because the process is simple, easy, and quick. Everything is online and straightforward.”

Challenges

  • Finding the right investment property in an interstate market she did not know well.
  • Choosing a property that suited her budget and long-term investment goals.
  • Securing construction finance without a complicated or time-consuming application process.
  • Getting quick support when questions came up during the loan process.

Solutions

  • Svetlana worked with a property specialist who helped identify a townhouse development near Geelong.
  • The property offered a location and price point that suited her investment strategy
  • She returned to loans.com.au because she already trusted the simple, familiar loan process.
  • The loans.com.au app chat and phone support made it easy to get help when she needed it.

How was your loans.com.au experience?

“My experience with loans.com.au has been very good. I came back because the process is simple, easy, and quick. I have had loans before where it felt like there was a lot more paperwork, but with loans.com.au, everything is online and straightforward.

“For this construction loan, I did not shop around because I wanted something easy and familiar. I knew the process, and I already had a good experience. The pre-approval was simple, and I did not have to provide too much unnecessary information.

“The customer service was also really good. I used the chat in the app when I had questions, and someone would reply quickly. It was easy to get help, and phone calls were returned.

“That is what I like most about loans.com.au. It is a simple process, and it makes things easier when you are trying to move quickly on an investment property.”

loans.com.au customer?

If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.

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