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Frequently asked questions
As an online lender, we operate without the overheads of a physical branch network or broker commissions. Our digital processes and innovative technology help us keep costs down. This allows us to pass those savings directly on to you through competitive home and car loan rates.
If home loan interest rates change, your variable may or may not change depending on the type of interest rate change and how this affects your lender. Your interest rate can increase or decrease with market fluctuations, which may occur due to a number of different reasons, for example a change in the RBA cash rate, or a change in your lender’s funding costs.
Yes, you can change your home loan from a variable rate to a fixed rate, by simply reaching out to our Customer Care Team via phone on 1300 593 396, email customercare@loans.com.au, or by messaging us through Smart Money.
A discounted variable rate mortgage is a type of home loan that offers a discounted rate for a period of time, usually 12 or 24 months. After this discounted period expires, your interest rate will revert to a standard variable interest rate.
Yes, you can add an offset sub-account to the variable portion of your split rate loan.
An offset sub-account is linked to your home loan and helps reduce the interest you pay. Instead of earning interest like a regular savings account, the balance in your offset reduces the portion of your loan that accrues interest. This can help you pay off your loan faster and save on interest costs.
Key things to know:
- It's a sub-account of your loan, not a separate deposit account.
- Funds in the offset sub-account are not covered by the government deposit guarantee.
- The offset cannot exceed your home loan balance.
If you have any questions, our friendly team is here to help!
Marie Mortimer
Managing Director of loans.com.au
Launched in 2011, loans.com.au is one of Australia’s first online lenders
We've since grown to become one of Australia's largest lenders, helping thousands of customers save with award-winning loans, consistently low rates, fast approval, and a seamless digital experience. Our Australian-based lending specialists are on hand to support our customers on their home ownership and car-buying journey.
Sarah
Lending Specialist
Real people, based in Brisbane, Australia
Your home loan specialist will help from start to settlement matching you to the best loan options for your needs.