Happy customers

We've helped thousands of people just like you with their home lending needs. But don’t take our word for it, see what our customers have to say about loans.com.au.

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Loans.com.au Customer Reviews

Our customers’ views are important to us and we take their feedback very seriously. In this section, customers who have completed the application process, and had their loans settled, share their thoughts and give our service a rating out of five stars. There is no greater compliment we could receive than a personal recommendation, and we hope these reviews add some value to your research to find the right loan for you.

Overall rating

(as rated by our settled customers)


  • Value for money
  • Customer service

based on 259 reviews

5 (224)

4 (35)

3 (0)

2 (0)

1 (0)

Great online services


March 02, 2019

Your team was so easy to deal with. You really took the stress out of buying a home and applying for a loan. Your online portal is very streamlined and user friendly. We’re so happy in our new home.

Easy to deal with


February 26, 2019

Great process, simple and easy to work with you.

Happy with the outcome


February 26, 2019

Extremely happy with the outcome and service we received. Looking forward to work with you again!

Smooth application


February 16, 2019

Your customer service is outstanding. The prompt attention to all stages of my loan application made the whole experience a pleasure. Your online processes are user friendly. The added assistance of staff that I can talk to made the process run smoothly.

Happy customer


December 22, 2018

Very happy with both my loan and the excellent customer service. I would recommend loans.com.au to others.

Best team


December 20, 2018

Your team is simply the best. I cannot recommend loans.com.au highly enough. How your lending manager handled this was exceptional, truly amazing.

loans.com.au understands your situation


November 13, 2018

We had a different type of situation with some debt to consolidate. Loans.com.au were very understanding, non-judgemental and were able to refinance our loan where others may turn to a speciality lender. The process was easy to manage online and we are very happy with the outcome.

Pleasure to deal with your team


October 03, 2018

I would like to thank your wonderful lending specialists who handled during the application process. Your team should be congratulated and recognised for their excellent customer service. It has been a pleasure to deal with them.

Outstanding service by dedicated staff


August 10, 2018

Absolutely outstanding customer service was provided at every opportunity by your lending specialists. Their professionalism and the way they treated me as an individual customer and personalised every interaction to meet my needs was very appreciated. Congratulations for having such dedicated staff!

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