Case Study: Alex
We had a chat with Alex, a North Queensland-based teacher, and asked him a few questions about his experience, challenges, and how he overcame them.
We had a chat with Alex, a North Queensland-based teacher, and asked him a few questions about his experience, challenges, and how he overcame them.
Background
Alex took out his first home loan with loans.com.au in 2016 as a first-time buyer looking for stability and a potential investment opportunity. Over the years, he secured three different home loans with us as he transitioned through different properties—starting with a small apartment in Perth, then purchasing and moving into a home in Townsville, and finally upgrading to his current residence, also in Townsville.
Challenge
- Alex was living in a remote town with limited access to physical bank branches.
- As a first-time buyer, he had no experience with home loans and was unsure of the process.
“The interest rates were definitely attractive.”
Solutions
- He was able to manage the entire application process online and over the phone, making it practical and accessible.
- Our competitive interest rates and online convenience helped him confidently secure three loans over several years.
How was your loans.com.au experience?
"Being able to manage everything online was a huge benefit for me. At the time I was living in a very remote town, so visiting a traditional bank wasn’t realistic. With loans.com.au, the whole process was handled remotely through online forms and phone calls, which made it much more feasible. I also liked that, being an online lender, you save on overheads and can pass those savings on to customers. The interest rates were definitely attractive. As someone new to the home buying process, I found it straightforward and later on, it got even easier. That’s why I ended up going back for my second and third loans with loans.com.au."
loans.com.au customer?
If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.
