Our customers’ views are important to us and we take their feedback very seriously. In this section, customers who have completed the application process, and had their loans settled, share their thoughts and give our service a rating out of five stars. There is no greater compliment we could receive than a personal recommendation, and we hope these reviews add some value to your research to find the right loan for you.
Richard R. | Blackwall, NSW
October 10, 2017
Very helpful to take me through this stressful transition of migrating mortgages. All my queries were answered during the process.
Niki W. | Gordon, ACT
October 09, 2017
I'm very happy with the application process. It was fantastic that you sent me an SMS to let me know when to check onTrack so that I could action things as quickly as possible. This is my second loan with you. I've referred a friend after the last one and wouldn't hesitate to recommend again. You made it very easy in what can be a very stressful time. Thanks!
Suzanne R. | Upper Kedron, QLD
September 28, 2017
Fast and efficient. Willing to increase loan when my car died soon after initial settlement. Very happy.
Suraweera M. | Avoca, QLD
September 28, 2017
All our expectations were exceeded by loans.com.au and we would strongly recommend them to all home loan buyers. We are very happy indeed and could not find any negatives. Before loans.com.au we researched many lenders and none of them met our standards. The best customer service, loan limit and interest rate in the market that we found.
Bradley K. | Woongarrah, NSW
September 25, 2017
Great rates. Your lending manager is always contactable and responds quickly to messages.
Filemon Y. | Woodridge, QLD
September 22, 2017
Very happy with the service we received and the super low interest rate.
Kylie W. | Langwarrin, VIC
September 14, 2017
The process was easy and hassle free. Great communication and the onTrack portal was simple to navigate. We will certainly recommend loans.com.au
Daniel G. | Boorooma, NSW
September 08, 2017
Great customer service, extremely helpful and proactive team. The team was really knowledgeable and could answer all my questions confidently straight up. I like how transparent the process was. My onTrack profile allowed me to easily communicate and keep up to date of where my loan application was up to.
Jodie C. | Scarborough, QLD
September 06, 2017
This is my second loan with loans.com.au and I have been extremely pleased with their customer service. The use of onTrack to upload documents and send messages really simplified the process. I have had several mortgages in the past, this was hands down. A far more streamline process than any experience I have had with a bank.