Meet Karyn

After four years with her previous car, Karyn decided it was time for a change. Her BMW was starting to need repairs, and the cost of replacement parts and maintenance was becoming increasingly expensive. She wanted something more practical, reliable, and suited to her lifestyle.

Karyn was also looking for a hybrid vehicle with a little more space. As someone who enjoys camping, she wanted a car that could comfortably fit more gear and give her the flexibility to get out and about on weekends. After researching a range of new cars, she landed on the Toyota Corolla Cross, a small SUV that offered the extra room and reliability she was looking for.

Having owned two Toyota RAV4s in the past, Karyn already had confidence in the Toyota brand. The Corolla Cross stood out as a practical choice that suited her needs, giving her a bigger car feel while still being easy to manage day to day.

“loans.com.au gave me really simple, easy-to-understand information, and no question felt like a silly question.”

• Buying a new car in a high-demand market meant there was very little room to negotiate. Karyn found that the dealer was firm on price, with no discount available due to strong demand for the vehicle.
• She also wanted to feel confident about her finance before going ahead. While she was comfortable researching online, Karyn initially felt a little uneasy about arranging a car loan without a face-to-face appointment.

• Karyn found loans.com.au after doing her own research online and comparing options. She also spoke with other lenders, but loans.com.au stood out because the loan suited her needs at the time, and she had a positive experience with the lending team from the beginning., after his sister suggested looking into the lender.
• Although she was initially unsure about the online and phone-based process, Karyn said the people she spoke with quickly put her at ease. The information was simple and easy to understand, and she felt comfortable asking questions throughout the process.
• Karyn also found the online forms and document submission process easy to use. With quick approvals, fast turnaround times, and helpful support from real people, she was able to move ahead with confidence and enjoy her new Corolla Cross.

“I had a fabulous experience with loans.com.au. At first, I was a little bit uneasy because it wasn’t face to face, but the ladies I spoke to were great. They gave me really simple, easy-to-understand information, and no question felt like a silly question.

“The whole process was really quick and easy. The approvals were quick, the form submissions were quick and simple, and the money was there quickly. What I really liked was that it felt personable, I was talking to humans, not robots. That made a big difference to me.

“I love my new Toyota Corolla Cross. It gives me the extra room I wanted, it suits my lifestyle, and the finance process helped make everything straightforward from start to finish.”