Meet Sue
We're interviewing some of our amazing loans.com.au customers to get to know their car buying stories.
We spoke with Sue, a Tongala-based accounts officer, about her car-buying journey and how loans.com.au helped make the finance process simple and reassuring.
Background
After doing a lot of kilometres in her Holden Trax, including regular long drives to visit her daughter several hours away, Sue decided it was time for something newer and more dependable.
“I did a lot of K’s,” Sue said. “There were a few problems, and I thought, I’m getting older, I better do something now rather than later.”
Sue originally wanted a petrol SUV that was larger than her Trax, reliable, and backed by a strong warranty. After visiting dealerships in Shepparton and Echuca, she ended up choosing a Chery Tiggo Hybrid.
The dealership explained how the hybrid worked in plain language, including that she could charge it at home and use electric power for her daily commute, while still having petrol available for longer drives.
With a seven-year unlimited kilometre warranty and lower fuel use for everyday driving, the Chery Tiggo Hybrid became the right fit.
Challenge
- Sue’s main challenge was finding a car that felt reliable, practical and suited to her lifestyle.
- She also wanted the finance process to be clear and reassuring, especially as she had concerns about applying for finance in her 60s.
“loans.com.au put me at ease right from the start. The communication was great, and everything was ready before I picked up my car.”
Solutions
- After seeing loans.com.au through Facebook ads and researching online, Sue compared options before coming back to loans.com.au.
- The calm, helpful service she received made her feel comfortable, while her lending specialist helped keep the process moving smoothly between loans.com.au and the dealership.
How was your loans.com.au experience?
For Sue, the standout part of the experience was the personal support she received throughout the loan process.
After making an enquiry, she first spoke with a loans.com.au team member who explained things clearly and calmly. She also compared another finance provider, but found that experience less reassuring and decided to return to loans.com.au.
Sue was then introduced to a lending specialist, who helped guide her through the rest of the process.
“She was just an absolute gem,” Sue said. “She really went above and beyond.”
Communication was also a major positive. Sue said loans.com.au kept her informed and worked well with the dealership to make sure everything was ready before collection day.
“The finance was all ready the day before I picked it up, so everything was done,” Sue said. “I walked into the dealership, picked up the car, and drove away. There was no problem anywhere for anything. It was such a seamless process, and I’d happily recommend loans.com.au to family and friends.”
Buying a new car can feel overwhelming, but Sue said she never felt intimidated or nervous, and that the team helped put her at ease from the start.
loans.com.au customer?
If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.
.png)
Welcome to loans.com.au _
Just in case we lose you, may I ask for your contact details....