Meet Andrew

We're interviewing some of our amazing loans.com.au customers to get to know their home and car-buying stories.

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We had a chat with Andrew, a Brisbane-based experienced civil engineer who came to us after returning to Australia and needing a reliable car to get around Brisbane. We asked him a few questions about his experience, challenges, and how he secured a car loan after several years living overseas.

Background

After spending six years living and working in London, Andrew recently made the move back to Australia, settling into inner Brisbane. With a career in civil engineering and involvement in major infrastructure projects like the Gold Coast Fast Rail, having a dependable vehicle quickly became essential for both work and day-to-day life.

Used to the popularity and practicality of European vehicles, Andrew had a clear idea of what he wanted. He began searching for a car that offered space, all-wheel drive capability, and a sporty feel, eventually deciding on a Volkswagen T-Roc purchased through a private seller.

While Andrew had previous experience with home lending in Australia, arranging finance for a car presented a new set of considerations, particularly after such a long time living abroad.

Challenge

  • Having spent several years overseas, Andrew returned to Australia with a limited local credit history, making it more difficult to secure a competitive car loan.
  • After approaching another lender, he found the rates on offer were not competitive and the options available didn’t meet his expectations.

“It just felt like they genuinely put the customer first and made the process as easy as possible. I’d definitely recommend them to anyone looking for a hassle-free car loan.”

Solutions

  • Andrew turned to loans.com.au, a brand he already recognised from previous research and online advertising, and was also encouraged by a family referral to explore his options.
  • With support from a dedicated case manager, he was able to secure a competitive car loan with a simple, fully digital application process that suited his needs.

How was your loans.com.au experience?

Andrew's experience with loans.com.au stood out for its simplicity, transparency, and customer-first approach, especially compared to more traditional lending channels.

“The whole process was very easy from start to finish. I was assigned a case manager who was always available, whether by phone or email, and kept everything moving along smoothly. Coming from dealing with a big bank for my home loan, I was expecting a lot of paperwork and back-and-forth, but everything with loans.com.au was online and straightforward, which made a big difference.

Even with a limited credit history in Australia after being overseas, they were able to offer me a competitive rate when others couldn’t. Everything was explained clearly in plain English, so I always knew where I stood.

The online portal was simple to use. Overall, it just felt like they genuinely put the customer first and made the process as easy as possible. I’d definitely recommend them to anyone looking for a hassle-free car loan.”

loans.com.au customer?

If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.

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