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Meet Melvin

We're interviewing some of our amazing loans.com.au customers to get to know their home and car-buying stories.

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We had a chat with Melvin, a Townsville-based auto business manager, and asked him a few questions about his experience, challenges, and how he overcame them.

Background

Melvin was in the market for a new car after his previous vehicle, a Nissan Qashqai, began causing repeated mechanical issues. With reliability becoming a growing concern, he decided it was time for an upgrade. Working at a local Kia dealership, Melvin had been eyeing the Kia Sportage for some time and felt it was the perfect fit for his family’s needs.

Challenge

  • Melvin needed to replace his ageing car quickly to ensure reliable transport for his family.
  • He also wanted to secure competitive finance, but his dealership’s usual lenders weren’t offering any special deals at the time.

“Your app is fantastic, easy to use both on my phone and computer. Whenever I wanted to check my balance or make changes, it was all there.”

Solutions

  • Melvin conducted online research and found that loans.com.au was offering highly competitive car loan rates.
  • He applied through our seamless online process, which he found easy and efficient from start to finish.

How was your loans.com.au experience?

Simple, seamless, no issues. The analyst I dealt with was great and took care of the whole process from day one. I never had any problems with you guys. Your app is fantastic—being from a finance background, I’ve seen lots of clunky apps, but yours was easy to use both on my phone and computer. Whenever I wanted to check my balance or make changes, it was all there. Plus, the online chat option was brilliant—whenever I had a question, it got sorted very quickly. Overall, a really good experience.

loans.com.au customer?

If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.

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