Customer stories
Richard
easy to deal with and they had a lovely competitive interest rate.
Bryan
loans.com.au were always responsive and had a sense of urgency.
Katrine
loans.com.au is truly a modern lender with a can-do approach.
Steven
Quite good and honestly better than I was expecting.
Mark
loans.com.au were very patient and professional.
Melissa
loans.com.au has been excellent all the way through. Everyone has been so helpful and friendly that I felt treated like family.
Kunal
I used comparison websites to find out which lenders have the best rates and products, which turned out to be loans.com.au.
Elma
The online process also was pretty straightforward. It was seamless. It was easy because I could do it at my own convenience.
Baburaj
It's so easy. I'm happy with the way they deal with me and you know, things move at a pace that's suitable for me.
Daniel
it was so much easier just to call loans.com.au directly and ask what's going on and they'd actually be able to tell me.
Derek
It was never a hassle, never a problem, he always had the right answers and just made it so, so easy. It was a good experience and then I put it through. Got the approval done. Got a great rate.
Phil
loans.com.au offered me a very competitive SMSF loan rate with low upfront costs and ongoing fees.
Sam
loans.com.au got us into a much better deal.
Our Google Rating
Google Reviews: 429 reviews
See what our customers say about loans.com.au
26 Nov 2020
“
Their service was fantastic the whole way through the process. Everything happened immediately after I provided the required information and I got from application to settlement in just a few days with any hold ups being on my end with supplying things required. Everyone I dealt with was very lovely as well and willing to help with any questions I had.„
25 Nov 2020
“
Absolute legendary services. These guys have been amazing with the new car loan application, pretty much new era of digitisation. Made it so easy and quick, special thanks to Matt who helped with acquisition process, and Adrienne for overall application support. Keep up the good work and rates!„
25 Nov 2020
“
I found the application process fast and easy to follow. Document submission via the portal was straightforward, fast, and flexible. The staff were all excellent. Polite, tactful, and very punctual - down to the minute on agreed call back times. Amazing. I applied on a Monday and was funded the same week with the dealer paid that morning.„
24 Nov 2020
“
So happy I went to this lender. I got approved in one day and picked up my brand new car after 3 days turn around. If someone is busy, another person will help you straight away. No waiting! onTrack is well structured and very easy to upload documents. All happened online even the signing of contract. It has been a pleasant experience from day 1 to settlement.„
22 Nov 2020
“
Easy to deal with great customer service nothing was too difficult friendly people at every step of the process.„
20 Nov 2020
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Absolutely amazing experience, so quick and easy from start to finish and a seamless online interface for managing the application. Never had to hold for long before speaking to a real person. Couldn’t recommend enough!„
20 Nov 2020
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Friendly, professional, and helpful service with an easy application process and consistent updates through the online portal. All in all, a great company to deal with that deliver the good rates as advertised. Thanks!„
19 Nov 2020
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Fantastic service! Friendly staff, straightforward process, fast turnaround, great online loan management system not to mention the killer interest rate and lack of hidden fees. Highly recommended.„
17 Nov 2020
“
Can't recommend these guys enough! Adrienne and Paxton were absolute gems helping me every step of the way and even had my bank (that organised my insurance) impressed with how thorough and straightforward you were for the entirety of my application. Managed to have everything cleared early so my dealership gave me a call to pick it up a day early!„
17 Nov 2020
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It was an easy process, very responsive team and you can follow along with the progress of your application online.„
15 Nov 2020
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Great experience and quick funding.„
14 Nov 2020
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Very easy online application. I am very happy with my consultant Adrienne. She understands my poor English. All the best to her. Thank you loans.com.au for making life easy.„
14 Nov 2020
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Quick car loan, no issues, very responsive and competitive rates, and fees.„
13 Nov 2020
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Easy to use online process, the best rate by a long way, especially compared to car dealership. When I did have questions the responsiveness either by message within onTrack or via telephone were almost instant. Would highly recommend.„
12 Nov 2020
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Super fast, professional, and easy process. I enquired on Friday with loans.com.au Saturday processed my application, Monday approved, and was all settled on Tuesday! Very user-friendly portal. Staff are well trained, respond to your messages via the portal promptly and whenever I called I was put straight through to someone local here in Australia.„
12 Nov 2020
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Don't hesitate with these guys. Very good communication throughout. Good rates too.„
12 Nov 2020
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Great friendly service! Approval and settlement all very quick. Thanks team.„
11 Nov 2020
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The team is extremely efficient and ready to take ownership. The whole process took just 2-3 business days. Best of all, their interest rate is one of the lowest in the market. Would definitely recommend to friends and family.„
11 Nov 2020
“
Quick and easy application process. Best rates.„
10 Nov 2020
“
Seamless application and approval process! A consultant was in contact with me every step of the way and the online application process made it very easy for me to upload the required documents. The application was approved quickly with a very competitive interest rate. I highly recommend loans.com.au„
10 Nov 2020
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Super-efficient and staff are amazing to deal with, fast simple and quick turn around with the best rate„
06 Nov 2020
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No stone left unturned. From initial call to after settlement I was never left wondering about what to do. Very personal service. Great interest rate. I’m a very happy customer.„
05 Nov 2020
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Highly recommended lender. Their rates were very low. Low fees and you can make ad hoc payments without being penalised. Online portal was seamless and customer service was very attentive.„
04 Nov 2020
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Excellent communication at every stage and a superior loan product that suited us perfectly.„
04 Nov 2020
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Fast approval, excellent customer service from application to settlement. No call wait time over the phone, you will speak to a real Australian within seconds. The website and app are designed well and easy to upload documents. You can also watch the progress of your loan application online.„
03 Nov 2020
“
I am so impressed by the service provided by this company. Such a fast, convenient & effortless experience. Adrienne was very helpful and made the whole process so smooth. I would recommend loans.com.au to anyone looking to get finance the simple way.„
03 Nov 2020
“
Easy, straightforward loan application process. Very helpful staff made the whole process very easy, with friendly and efficient post loan service. Would deal with them again.„
02 Nov 2020
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Very easy transaction, helpful and knowledgeable staff (Rose) that couldn't do enough to assist in making this happen. Compared to major opposition lenders I would definitely highly recommend these guys.„
31 Oct 2020
“
What a wonderful service they provide. The team was extremely helpful and friendly to deal with. The service and feedback times were super quick. I can and would definitely recommend loans.com.au to anyone. Thanks for your amazing effort team!„
30 Oct 2020
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Great service through the process! A real worry for the banks when loans.com.au delivered on the rate and the customer service. The team was very hands-on during the process!„
30 Oct 2020
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Quick and easy. Plenty of communication and personal service.„
29 Oct 2020
“
I would like to personally thank Trina and Ben and the team from day one was just exceptional brilliant genuine service. The online app was easy to use and all my queries answered promptly the process was smooth and everything explained well. Thank you all once again cannot wait to pick up my Ute„
29 Oct 2020
“
The application was super-efficient, the staff were all amazing to deal with and they have the best interest rate on the market. I wouldn’t hesitate to recommend them to friends and family. What can normally be a stressful experience was made a breeze with loans.com.au„
28 Oct 2020
“
I was looking for a great rate and I found one at Loans.com.au. The whole experience from initial enquiry to settlement was quick, efficient, and professional. Very happy with the outcome.„
28 Oct 2020
“
Great rates. Pretty good experience with Loans.com.au the turnaround time is short, the whole process is easy and the staff are pretty helpful. Most importantly their rates are good vs their competitors.„
25 Oct 2020
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Great rates. Friendly, efficient and professional staff. Thanks Luke!„
24 Oct 2020
“
loans.com are the best people to deal with. The loan application was fast and easy they got in touch with me in a matter of minutes submitting my application online. Cio and Rose were both wonderful in helping and answering all my questions.„
23 Oct 2020
“
Responsive, unbeatable and personable. Couldn't be happier and definitely refreshing after years working exclusively with the big 4.„
23 Oct 2020
“
After three weeks of dealing with another company and finally getting approval for a car loan with 15% interest, I decided to look elsewhere. A friend told me about loans.com.au so I checked them out. I started my application on a Saturday morning and was approved by the Tuesday. Amazing staff and the online process was so easy.„
23 Oct 2020
“
Great guys, friendly and quick service. Always have been upfront about all the details. Honest about fees. Can't recommend enough.„
23 Oct 2020
“
A very simple and fast service. Really Impressed with people at loans.com.au. I will recommend them to family and friends. Special thanks to Ben and Adrienne.„
21 Oct 2020
“
The team were extremely helpful and over the process so easy and fast. I really liked the app to upload documents and seeing the progress of our application. Kate was great to deal with, always happy to answer questions and keep me updated on next steps. The interest rate was best in the market.„
21 Oct 2020
“
I would definitely recommend this lender. Friendly service and very prompt. I literally heard from them within a minute or 2 after I’d lodged my online application. The loan was approved in record time. And zero paperwork - it was all online. I’d not heard of loans.com.au before until I ran a comparison website. I’m grateful that I found them.„
20 Oct 2020
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Extremely clear and straight forward loan application process. Prompt customer service!„
20 Oct 2020
“
loans.com we’re the best. So easy to deal with. Answered all my queries really fast. They didn’t put me through the wringer like other banks, the process was quick and easy. Fully approved within a few days.„
20 Oct 2020
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Best rates, good service. What else could you ask for?„
20 Oct 2020
“
Great service and very helpful all the way. From Luke who got things happening to Yvonne who steered me through to the end. A big thank you to all the team and we are enjoying our new car.„
20 Oct 2020
“
Lowest interest rate I could find for a car loan. Quick approval. Low establishment fee. Responsive phone lines. Special thanks to Kate.„
20 Oct 2020
“
Really great customer service particularly from Yvonne who moved fast to progress my paperwork. Would highly recommend.„
20 Oct 2020
“
Trina helped me throughout my loan and was super helpful!! Nothing was too hard and they made sure everything was done as efficiently as possible. I’ve also done research and they have the lowest rates that I could find! If I needed another loan I will definitely be using them again.„
18 Oct 2020
“
Great people, great service, quick response to questions and got my loan for my car in 48hrs. Would recommend them to anyone 100%.„