Our customers’ views are important to us and we take their feedback very seriously. In this section, customers who have completed the application process, and had their loans settled, share their thoughts and give our service a rating out of five stars. There is no greater compliment we could receive than a personal recommendation, and we hope these reviews add some value to your research to find the right loan for you.
(as rated by our settled customers)
based on 137 reviews
Value for money
July 11, 2016
Value for money:
I was refinancing away from a major bank who put every roadblock imaginable in the way. After several months, settlement took place. The loans.com.au team was super patient, very helpful and understanding throughout my complex transactions.
Response from loans.com.au
July 04, 2016
Value for money:
Your sales team are very professional and I would recommend loans.com.au. Thank you once again.
June 25, 2016
Thank you to all staff concerned. Your advice and assistance through the whole process has been amazing!
June 22, 2016
The process was easy from start to finish. The people I dealt with were professional and friendly.
June 12, 2016
Upper Caboolture, QLD
It was a very easy process and it was good to be able to do everything online. The staff were very helpful, informative and promptly responded to all of my queries. Thank you for a pleasant refinancing experience.
May 30, 2016
This was the best service I have experienced so far. I wish everybody like loans.com.au were out there.
April 22, 2016
I would like to thank you all for your assistance with transferring our mortgage. For us it was the first time we had done this and all of you made this a painless task. Shame there is not more companies out there that have such good customer service skills like you all do. They could take a page out of your book.
April 08, 2016
I loved that I dealt with the same person from start to finish. It was great service. Thank you.
March 31, 2016
Dealing with loans.com.au was a pleasure and very easy. In the time it took my previous lender to even respond to my enquiry to refinance, my refinancing with loans.com.au was already approved and actioned. Awesome service!
March 24, 2016
The whole process was easy and everyone I dealt with was extremely helpful. I especially liked the electronic settlement and the onTrack system to load documents.
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