“ Easy communication

A very straightforward process with excellent communication. The online application is very clear and follow up telephone communication is easy.„

“ Incredibly fast and responsive

Excellent service. Application to settlement in 16 days flat. Incredibly fast and responsive. Highly recommended A+„

“ Settled in two weeks

I was pleasantly surprised how easy it was from start to end. Took less than two weeks. I would recommend to anyone to give it a go.„

“ Australia's cheapest rate

Cheapest rate I found so far in Australia. Easy to deal with and very professional team. I recommend loans.com.au to everybody.„

“ Thanks for the patience

I am a pretty frustrating customer, so the patience that loans.com.au has shown me is both surprising and very much appreciated!„

“ Second loan with loans.com.au

This is my second product with loans.com.au. They are efficient with great customer service. I will definitely recommend their service to others.„

“ Very quick turnaround

The process was nice and smooth. Loans.com.au kept me updated on a constant basis. Very quick turnaround from application to settlement. Very happy!„

“ Beyond expectations

loans.com.au exceeded my expectations. The whole process was made so easy by friendly and helpful staff. The online portal was easy to use especially when sending documents. I have already recommended loans.com.au to my friends.„

“ Easy to make an enquiry

We are very happy with our experience with loans.com.au. The process was smooth and efficient. It was easy to call and webchat to make an enquiry.„

“ Quick and easy application

Quick and easy application supported by friendly staff. Thank you.„

“ Great service from Day 1

Thank you for your service from Day 1. Nothing less than professional, friendly and always helpful. Thanks to all the staff. Great work.„

“ Great customer service and interest rate

Very helpful customer service team, good interest rate and everything.„

“ Easier loan process

Thank you for being so helpful and responsive. In my experience, the way you handle the first stage of the loan process by going through the application form with the applicant on the phone makes it easier and less daunting. That and the low interest rate won me over as your customer.„

“ Huge savings

Cheapest rate I have ever seen! Huge savings of money and hassle free process. You guys are awesome.„

“ Difficult process made easy

Very helpful and friendly service. The loans.com.au team turned a normally difficult finance process into a very easy process.„

“ Professional team

Thank you loans.com.au for all your help from day one to settlement date of our loan. It has been an honour to have a professional team to help us. We thoroughly recommended loans.com.au to our friends.„

“ Fantastic work!

Fantastic work from loans.com.au team to make our mortgage happen in a very tight time-frame.„

“ Excellent service and rate

I can't thank you guys enough for your excellent service and interest rate.„

“ Friendly service and loan terms

Decent, friendly service, and excellent loan terms from loans.com.au!„

“ Patient, helpful and understainding team

I was refinancing away from a major bank who put every roadblock imaginable in the way. After several months, settlement took place. The loans.com.au team was super patient, very helpful and understanding throughout my complex transactions.„

“ Professional sales team

Your sales team are very professional and I would recommend loans.com.au. Thank you once again.„

“ Amazing advice and assistance

Thank you to all staff concerned. Your advice and assistance through the whole process has been amazing!„

“ Easy from start to finish

The process was easy from start to finish. The people I dealt with were professional and friendly.„

“ Pleasant refinancing experience

It was a very easy process and it was good to be able to do everything online. The staff were very helpful, informative and promptly responded to all of my queries. Thank you for a pleasant refinancing experience.„

“ Experienced the best service

This was the best service I have experienced so far. I wish everybody like loans.com.au were out there.„

“ Painless customer service

I would like to thank you all for your assistance with transferring our mortgage. For us it was the first time we had done this and all of you made this a painless task. Shame there is not more companies out there that have such good customer service skills like you all do. They could take a page out of your book.„

“ Great support from Lending Manager

I loved that I dealt with the same person from start to finish. It was great service. Thank you.„

“ Quick refinance approval

Dealing with loans.com.au was a pleasure and very easy. In the time it took my previous lender to even respond to my enquiry to refinance, my refinancing with loans.com.au was already approved and actioned. Awesome service!„

“ Electronic settlement and onTrack

The whole process was easy and everyone I dealt with was extremely helpful. I especially liked the electronic settlement and the onTrack system to load documents.„

“ I highly recommend loans.com.au

Always kept up-to-date with the progress. Everything ran smoothly and quickly. We are extremely pleased with the service from everyone we have spoken to. Highly recommend.„

“ Excellent loan package

Excellent service and loan package. Keep up the good stuff!„

“ Outstanding service

Outstanding service from your sales team. Thank you for guiding us throughout the loan application to settlement.„

“ They kept me up-to-date

Great service, fast and polite. They kept me up-to-date every step of the way.„

“ Knowledgeable and supportive staff

I would happily recommend loans.com.au to anyone. I purchased an apartment "off the plan" and they were very accommodating and helpful when it ran over time. Staff were knowledgeable and supportive throughout the loan process.„

“ Helpful and friendly service

Very helpful and friendly service from loans.com.au„

“ Satisfied first home buyer

My Lending Officer provided excellent level of service and support. As a first home buyer, I had many questions throughout the loan process, which were responded to in a friendly and prompt manner. Competitive rate and great customer service from loans.com.au„

“ Happy to contact loans.com.au

It was my first experience with this type of online product and I am so happy I contacted loans.com.au. Easy to follow instructions, great service and excellent updates on the tracking tool. Most of all, fantastic rate, which means I am saving money.„

“ Worth the effort

I rarely provide feedback to anyone but I am happy to do so for this loan refinance. The rate is extremely competitive and I just can't fault the service. Assistance was always available and was really worth the effort.„

“ Straight-forward and fast

Thank you very much for making what can be a completely stressful and complicated task, straight-forward and fast. All of the staff I dealt with were professional, helpful and extremely friendly.„

“ Great rate and better service

Great service, very professional people. I found the switch from my major bank very easy. Great rates and better services from loans.com.au„

“ Simple process and efficient

You did a very good job from processing the application until settlement! There were no delays and everything has been ready for settlement within the timeframe. Great job! Thank you loans.com.au team!„

“ Smooth application

Given your awesome rates, I expected your service to be terrible. Not so! Everything went smoothly.„

“ Great savings

If I joined sooner, I could have saved a lot of money. Thank you!„

“ Fantastic so far!

Thank you so much. You made everything so easy.„

“ Happy in my dealings

I've been very happy in my dealings with loans.com.au and would recommend them for their great service and competitive rates.„

“ Super, super, super

I was blown away with your service. Not only was it the cheapest interest rate, it was super-fast and super-friendly. Super, super, super is all I can say. Recommend 110% without fail.„

“ Superior to major bank

Incredible service. Vastly superior to our Major Bank and we're on their premier banking service, which should be the best they can do.„

“ Award winning experience

I actually work for a major bank and chose to refinance away from my employer. The decision was easy. Your people are motivated, energetic and interested in me. I was informed throughout the entire process of where things were at. Each and every time I called in was respected and my query dealt with promptly. The entire experience has been award winning in my mind. It has made me reflect on ways in which my own organisation could benefit if it adopted some simple yet totally effective options with its own client base. Well done guys. I don't praise often however really have enjoyed the whole process.„

“ Smooth process

My loan refinance application was processed easily from start until settlement. The team was well-organised and knowledgeable.„

“ Best service

The service is the best I've ever come across. Whatever you're doing, continue as it works really well.„

“ Very helpful

Everyone we talked to was very helpful and made the process of switching home loans easy.„