Customer stories
Melissa
loans.com.au has been excellent all the way through. Everyone has been so helpful and friendly that I felt treated like family.
Kunal
I used comparison websites to find out which lenders have the best rates and products, which turned out to be loans.com.au.
Elma
The online process also was pretty straightforward. It was seamless. It was easy because I could do it at my own convenience.
Baburaj
It's so easy. I'm happy with the way they deal with me and you know, things move at a pace that's suitable for me.
Daniel
it was so much easier just to call loans.com.au directly and ask what's going on and they'd actually be able to tell me.
Derek
It was never a hassle, never a problem, he always had the right answers and just made it so, so easy. It was a good experience and then I put it through. Got the approval done. Got a great rate.
Phil
loans.com.au offered me a very competitive SMSF loan rate with low upfront costs and ongoing fees.
Sam
loans.com.au got us into a much better deal.
Our Google Rating
Google Reviews: 421 reviews
See what our customers say about loans.com.au
21 Feb 2017
“
A very straightforward process with excellent communication. The online application is very clear and follow up telephone communication is easy.„
16 Feb 2017
“
Excellent service. Application to settlement in 16 days flat. Incredibly fast and responsive. Highly recommended A+„
15 Feb 2017
“
I was pleasantly surprised how easy it was from start to end. Took less than two weeks. I would recommend to anyone to give it a go.„
14 Feb 2017
“
Cheapest rate I found so far in Australia. Easy to deal with and very professional team. I recommend loans.com.au to everybody.„
14 Feb 2017
“
I am a pretty frustrating customer, so the patience that loans.com.au has shown me is both surprising and very much appreciated!„
09 Feb 2017
“
This is my second product with loans.com.au. They are efficient with great customer service. I will definitely recommend their service to others.„
08 Feb 2017
“
The process was nice and smooth. Loans.com.au kept me updated on a constant basis. Very quick turnaround from application to settlement. Very happy!„
07 Feb 2017
“
loans.com.au exceeded my expectations. The whole process was made so easy by friendly and helpful staff. The online portal was easy to use especially when sending documents. I have already recommended loans.com.au to my friends.„
19 Jan 2017
“
We are very happy with our experience with loans.com.au. The process was smooth and efficient. It was easy to call and webchat to make an enquiry.„
19 Jan 2017
“
Quick and easy application supported by friendly staff. Thank you.„
17 Dec 2016
“
Thank you for your service from Day 1. Nothing less than professional, friendly and always helpful. Thanks to all the staff. Great work.„
22 Nov 2016
“
Very helpful customer service team, good interest rate and everything.„
21 Nov 2016
“
Thank you for being so helpful and responsive. In my experience, the way you handle the first stage of the loan process by going through the application form with the applicant on the phone makes it easier and less daunting. That and the low interest rate won me over as your customer.„
10 Nov 2016
“
Cheapest rate I have ever seen! Huge savings of money and hassle free process. You guys are awesome.„
04 Nov 2016
“
Very helpful and friendly service. The loans.com.au team turned a normally difficult finance process into a very easy process.„
03 Nov 2016
“
Thank you loans.com.au for all your help from day one to settlement date of our loan. It has been an honour to have a professional team to help us. We thoroughly recommended loans.com.au to our friends.„
29 Sep 2016
“
Fantastic work from loans.com.au team to make our mortgage happen in a very tight time-frame.„
23 Jul 2016
“
I can't thank you guys enough for your excellent service and interest rate.„
20 Jul 2016
“
Decent, friendly service, and excellent loan terms from loans.com.au!„
11 Jul 2016
“
I was refinancing away from a major bank who put every roadblock imaginable in the way. After several months, settlement took place. The loans.com.au team was super patient, very helpful and understanding throughout my complex transactions.„
04 Jul 2016
“
Your sales team are very professional and I would recommend loans.com.au. Thank you once again.„
25 Jun 2016
“
Thank you to all staff concerned. Your advice and assistance through the whole process has been amazing!„
22 Jun 2016
“
The process was easy from start to finish. The people I dealt with were professional and friendly.„
12 Jun 2016
“
It was a very easy process and it was good to be able to do everything online. The staff were very helpful, informative and promptly responded to all of my queries. Thank you for a pleasant refinancing experience.„
30 May 2016
“
This was the best service I have experienced so far. I wish everybody like loans.com.au were out there.„
22 Apr 2016
“
I would like to thank you all for your assistance with transferring our mortgage. For us it was the first time we had done this and all of you made this a painless task. Shame there is not more companies out there that have such good customer service skills like you all do. They could take a page out of your book.„
08 Apr 2016
“
I loved that I dealt with the same person from start to finish. It was great service. Thank you.„
31 Mar 2016
“
Dealing with loans.com.au was a pleasure and very easy. In the time it took my previous lender to even respond to my enquiry to refinance, my refinancing with loans.com.au was already approved and actioned. Awesome service!„
24 Mar 2016
“
The whole process was easy and everyone I dealt with was extremely helpful. I especially liked the electronic settlement and the onTrack system to load documents.„
20 Mar 2016
“
Always kept up-to-date with the progress. Everything ran smoothly and quickly. We are extremely pleased with the service from everyone we have spoken to. Highly recommend.„
23 Feb 2016
“
Excellent service and loan package. Keep up the good stuff!„
27 Jan 2016
“
Outstanding service from your sales team. Thank you for guiding us throughout the loan application to settlement.„
20 Jan 2016
“
Great service, fast and polite. They kept me up-to-date every step of the way.„
05 Jan 2016
“
I would happily recommend loans.com.au to anyone. I purchased an apartment "off the plan" and they were very accommodating and helpful when it ran over time. Staff were knowledgeable and supportive throughout the loan process.„
03 Jan 2016
“
Very helpful and friendly service from loans.com.au„
16 Dec 2015
“
My Lending Officer provided excellent level of service and support. As a first home buyer, I had many questions throughout the loan process, which were responded to in a friendly and prompt manner. Competitive rate and great customer service from loans.com.au„
15 Dec 2015
“
It was my first experience with this type of online product and I am so happy I contacted loans.com.au. Easy to follow instructions, great service and excellent updates on the tracking tool. Most of all, fantastic rate, which means I am saving money.„
08 Dec 2015
“
I rarely provide feedback to anyone but I am happy to do so for this loan refinance. The rate is extremely competitive and I just can't fault the service. Assistance was always available and was really worth the effort.„
06 Dec 2015
“
Thank you very much for making what can be a completely stressful and complicated task, straight-forward and fast. All of the staff I dealt with were professional, helpful and extremely friendly.„
27 Nov 2015
“
Great service, very professional people. I found the switch from my major bank very easy. Great rates and better services from loans.com.au„
26 Nov 2015
“
You did a very good job from processing the application until settlement! There were no delays and everything has been ready for settlement within the timeframe. Great job! Thank you loans.com.au team!„
25 Nov 2015
“
Given your awesome rates, I expected your service to be terrible. Not so! Everything went smoothly.„
20 Nov 2015
“
If I joined sooner, I could have saved a lot of money. Thank you!„
13 Nov 2015
“
Thank you so much. You made everything so easy.„
10 Oct 2015
“
I've been very happy in my dealings with loans.com.au and would recommend them for their great service and competitive rates.„
08 Oct 2015
“
I was blown away with your service. Not only was it the cheapest interest rate, it was super-fast and super-friendly. Super, super, super is all I can say. Recommend 110% without fail.„
27 Sep 2015
“
Incredible service. Vastly superior to our Major Bank and we're on their premier banking service, which should be the best they can do.„
24 Sep 2015
“
I actually work for a major bank and chose to refinance away from my employer. The decision was easy. Your people are motivated, energetic and interested in me. I was informed throughout the entire process of where things were at. Each and every time I called in was respected and my query dealt with promptly. The entire experience has been award winning in my mind. It has made me reflect on ways in which my own organisation could benefit if it adopted some simple yet totally effective options with its own client base. Well done guys. I don't praise often however really have enjoyed the whole process.„
10 Sep 2015
“
My loan refinance application was processed easily from start until settlement. The team was well-organised and knowledgeable.„
08 Sep 2015
“
The service is the best I've ever come across. Whatever you're doing, continue as it works really well.„
04 Sep 2015
“
Everyone we talked to was very helpful and made the process of switching home loans easy.„