Case Study: Mariana
We're interviewing some of our amazing loans.com.au customers to get to know their home and car-buying stories.
We had a chat with Mariana, a Townsville-based psychologist, and asked her a few questions about her experience, challenges, and how she overcame them.
Background
Mariana had been a loans.com.au customer for several years, having previously financed a home with us. When she set out to build her dream home, she returned to a lender she already trusted.
Challenge
- A major life change disrupted her original loan plan.
- She faced delays in settlement due to extended sick leave and changes in her personal circumstances.
“They were responsive, always following up quickly, and we tackled each challenge as it came.”
Solutions
- We worked closely with Mariana throughout the process, adapting her loan to suit her evolving situation.
- Our responsive team helped navigate the construction and settlement complexities, ensuring everything stayed on track.
How was your loans.com.au experience?
This loan came at a huge turning point in my life. I was building my dream home, but in the middle of it all, I separated from my husband and became seriously unwell. I was off work for seven months, which complicated everything. The loan couldn’t be settled while I was on sick leave, and I was really worried it might all fall through.
But the team at loans.com.au stuck with me the whole way. They were responsive, always following up quickly, and we tackled each challenge as it came. My lending manager, in particular, was fantastic - he helped me work through all the necessary changes. It could have been a disaster, but instead, I ended up with a beautiful new home and a great outcome.
It was honestly such a stressful time, but working with a lender that was flexible and supportive made all the difference. I’ve had loans with loans.com.au before, and that positive experience is why I came back. I’m really glad I did.
loans.com.au customer?
If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.
