Meet Lucy
We're interviewing some of our amazing loans.com.au customers to get to know their home and car-buying stories.
We had a chat with Lucy, a Dalby-based newspaper editor, and asked her a few questions about her experience, the challenges she faced, and how she overcame them.
Background
As a young professional working in regional media, Lucy was eager to put down roots and escape the constraints of apartment living. While working in Tamworth, she decided it was time to buy her first home. It was her first time navigating the property market and, with little prior knowledge of how home loans worked, Lucy relied on word-of-mouth recommendations - one of which pointed her to loans.com.au.
That first home in Tamworth later became an investment property when Lucy relocated to Dalby for a new newspaper role. Facing a tight rental market, she made the decision to purchase again, this time a home to live in, and didn’t hesitate to return to loans.com.au.
Challenge
- Lucy had no prior experience with buying property and wasn’t sure where to begin.
- She also needed a solution that worked around her busy, non-traditional work schedule in a regional area with limited in-person banking options.
“It was a really seamless, straightforward process, which is exactly why I came back for my second home loan.”
Solutions
- loans.com.au provided a simple, seamless application process that guided Lucy through buying her first home without stress or confusion.
- She was able to complete everything online, at her convenience, with helpful support along the way making it an ideal fit for her lifestyle and location.
How was your loans.com.au experience?
I came into the home buying process with absolutely no idea what I was doing but loans.com.au made it easy. I was never made to feel silly, and everything was explained clearly. It was a really seamless, straightforward process, which is exactly why I came back for my second home loan. The interest rates were also a huge bonus. They were really competitive, and hard to beat compared to the big banks I also bank with.
The online platform worked perfectly for me, especially living in regional towns like Tamworth and Dalby. Banks here are only open limited hours, and I don’t work a 9-to-5, so being able to manage everything online, without needing to go into a branch, made a big difference.
Even when I had questions or needed help, the support team was quick to respond and everything got sorted straight away. Looking back, that first 1.99% interest rate I got was amazing but, even now, I’m still really happy with the rates and service.
I’m really grateful to be a homeowner again, especially in a place where rentals are so limited. I never really planned to buy this second home but knowing I could turn to loans.com.au again gave me the confidence to go for it.
loans.com.au customer?
If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.
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