Case Study: Claire
We're interviewing some of our amazing loans.com.au customers to get to know their home buying stories.
We had a chat with Claire, a Brisbane-based customer experience manager, and asked her a few questions about her experience, challenges, and how she overcame them.
Background
Claire and her husband were originally with a major bank on a fixed-rate home loan. When the fixed term expired, they saw an opportunity to shop around for a more competitive rate rather than defaulting to the standard variable rate.
Challenge
- Claire wanted to avoid the higher variable rate from her existing lender and find a better deal elsewhere.
- She also wanted a smooth, low-barrier refinancing experience that wouldn’t involve complex processes or confusing jargon.
“I’d absolutely recommend loans.com.au to anyone looking for a straightforward and supportive lending experience.”
Solutions
- After researching online and consulting a mortgage broker, Claire found that loans.com.au offered a significantly better rate than her previous lender.
- She appreciated the friendly, jargon-free support from our team, which made both her refinance and subsequent investment loan feel simple and stress-free.
How was your loans.com.au experience?
"The whole process was surprisingly easy. We did our homework using Google and even ChatGPT to compare rates and scenarios, and loans.com.au consistently stood out. Even the broker we spoke with couldn’t find a better rate. Once we reached out through the website, the team was really responsive and helpful. Everything was explained clearly, without any complicated language, and that made us feel confident in our decision. We ended up refinancing our home and then came back to take out a second loan for an investment property. Having the same friendly contact the second time around made a big difference. I’d absolutely recommend loans.com.au to anyone looking for a straightforward and supportive lending experience."
loans.com.au customer?
If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.
