Case Study: Nicole
We're interviewing some of our amazing loans.com.au customers to get to know their home buying stories.
We had a chat with Nicole, a Brisbane-based Client Services Officer in a financial planning business and asked her a few questions about her experience, challenges, and how she overcame them.
Background
After spending years rentvesting and owning an investment property, Nicole decided it was time to purchase a place to call her own. She wanted to transition from renting to homeownership and was looking for a competitive and convenient way to finance her new townhouse.
Challenge
- Navigating the transition from an investment loan to an owner-occupied loan.
“They really took the stress out of the process, and that’s why I keep coming back.”
Solutions
- Secured a competitive interest rate through loans.com.au and streamlined the process online.
- Received excellent customer support, with a dedicated contact guiding her through the process.
How was your loans.com.au experience?
“I found the whole process with loans.com.au really easy. Initially, I came across loans.com.au through an online comparison website and chose them for their competitive rates. Over time, I refinanced my investment property with them and then secured my home loan online—all without the hassle of dealing with mortgage brokers. The online process allowed me to manage things at my own pace, and any time I needed help, whether by phone or web chat, the team was always polite, responsive, and solution-focused. They really took the stress out of the process, and that’s why I keep coming back.”
loans.com.au customer?
If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.
