Case Study: Leon
We're interviewing some of our amazing loans.com.au customers to get to know their home buying stories.
We had a chat with Leon, a Brisbane-based engineer, and asked him a few questions about his experience, challenges, and how he overcame them.
Background
Alex took out his first home loan with loans.com.au in 2016 as a first-time buyer looking for stability and a potential investment opportunity. Over the years, he secured three different home loans with us as he transitioned through different properties—starting with a small apartment in Perth, then purchasing and moving into a home in Townsville, and finally upgrading to his current residence, also in Townsville.
Challenge
- Leon faced a tough property market, with high prices and limited availability.
- He also needed to move quickly to secure the home and benefit from a better settlement deal offered by the seller.
“Because we settled faster, I actually ended up saving money in the process.”
Solutions
- Leon got pre-approval through loans.com.au before beginning his house hunt, giving him the confidence to act fast when the right property came along.
- The loans.com.au team helped fast-track the settlement to meet a tight 20-day deadline, ensuring Leon secured a discount negotiated with the seller’s agent.
How was your loans.com.au experience?
"I was really happy with my experience at loans.com.au. I originally found them online when looking for the best home loan rates, and I had also used them successfully on a previous property. This time, I was in a different life stage and looking to buy a new home after renting for a while.
The whole process was really easy and efficient. I liked the onTrack app a lot—it was simple to upload documents and track everything. I also made use of the property valuation reports that loans.com.au offered, which helped give me a ballpark figure for making offers in a competitive market. That was a big help, especially with prices being so high.
One of the standout moments for me was when the seller wanted a quicker settlement—just 20 days. The team at loans.com.au were fantastic and worked quickly to make that happen. Because we settled faster, I actually ended up saving money in the process.
Throughout everything, customer service was great. They communicated really well and kept me updated at every step. Even now, I’m still impressed with how easy it is to manage my home loan. I’d definitely recommend loans.com.au to others."
loans.com.au customer?
If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.
