Meet Karl
We're interviewing some of our amazing loans.com.au customers to get to know their home and car-buying stories.
We had a chat with Karl, a Brisbane-based mining safety superintendent, and asked him a few questions about his experience, challenges, and how he overcame them.
Background
With four kids and rising energy bills, Karl knew it was time to make some changes at home. His fixed-rate home loan had expired, and the new rate from his previous lender was much higher than expected. At the same time, he wanted to invest in a more powerful solar system to reduce household energy costs. That’s when he began exploring refinancing options.
Challenge
- Karl’s original lender offered a high post-fixed interest rate, which didn’t suit his financial goals.
- He also struggled with inconsistent communication and shifting requirements from his mortgage broker, making the refinancing process unnecessarily stressful.
“I'd definitely recommend loans.com.au to friends - it's not only about getting a great rate, it's about dealing with people who make the process stress-free.”
Solutions
- Karl found loans.com.au online and saw we were offering competitive rates, lower than what his broker could secure.
- Using the equity in his home, Karl refinanced to a solar home loan with us and upgraded from a 5kW to a 15kW solar system, including 16kWh of battery storage.
How was your loans.com.au experience?
It was fantastic. I’d always dealt with mortgage brokers before and felt like they were constantly moving the goalposts - one minute it’s this rate, next minute it’s something else, and always asking for new documents. With loans.com.au , I submitted everything online, and the process was easy and straightforward.
The team wasn’t pushy, just clear about what I needed to do. Even when they followed up for compliance checks, they were friendly and professional - not demanding like a traditional bank.
Because we refinanced and used a solar home loan, we were able to upgrade our solar system significantly. Last summer, our electricity bill dropped from around $2,000 to just $600 for the quarter. That’s a huge saving for a household of six.
I really liked that everything could be done online. It was easy, convenient, and just worked. I'd definitely recommend loans.com.au to friends - it's not only about getting a great rate, it's about dealing with people who make the process stress-free.
loans.com.au customer?
If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.
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