Customer stories
Melissa
loans.com.au has been excellent all the way through. Everyone has been so helpful and friendly that I felt treated like family.
Kunal
I used comparison websites to find out which lenders have the best rates and products, which turned out to be loans.com.au.
Elma
The online process also was pretty straightforward. It was seamless. It was easy because I could do it at my own convenience.
Baburaj
It's so easy. I'm happy with the way they deal with me and you know, things move at a pace that's suitable for me.
Daniel
it was so much easier just to call loans.com.au directly and ask what's going on and they'd actually be able to tell me.
Derek
It was never a hassle, never a problem, he always had the right answers and just made it so, so easy. It was a good experience and then I put it through. Got the approval done. Got a great rate.
Phil
loans.com.au offered me a very competitive SMSF loan rate with low upfront costs and ongoing fees.
Sam
loans.com.au got us into a much better deal.
Our Google Rating
Google Reviews: 421 reviews
See what our customers say about loans.com.au
29 Aug 2015
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Many thanks to my Lending Manager and his team in assisting to get this done in such a timely manner.„
26 Aug 2015
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Our Lending Manager provided excellent level of service and support. Very impressed with her great positive attitude.„
22 Aug 2015
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Such an easy and straightforward process. I found the online application to be really convenient. Best rate I could find.„
20 Aug 2015
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I was again very pleased with the service I received from one of your Lending Managers for my second home loan with you. He was very helpful, courteous and knowledgeable. He deserves a gold star.„
17 Aug 2015
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Best loan in the market. It has all the features I need and a great interest rate.„
13 Jul 2015
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I was surprised by the high level of service compared to the banks. I was very happy with the customer care and level of service all the way through to the settlement.„
09 Jul 2015
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Absolutely brilliant service and very transparent with the online dashboard!„
04 Jul 2015
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Loans.com.au was always patient and helpful and kept in touch with me to make sure I didn't need any help. Excellent service, keep it up.„
01 Jul 2015
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I am extremely happy with Loans.com.au. Their service and team members are very friendly and co-operative. I got the best deal in market today. Thank you.„
23 Jun 2015
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Your sales representatives were excellent, patient and helpful to the end. I would like to take this moment now to pass on my thanks as I believe I received exceptional service.„
11 Jun 2015
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I was very happy with the whole process. Your staff kept me in touch with everything that was happening.„
04 Jun 2015
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You have a great team, keep it up. Very happy with the service, thanks for everything.„
30 May 2015
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Excellent service. Staff is knowledgeable, helpful, and consistent. They are highly intelligent and professional. Process was simple to follow.„
29 May 2015
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From the application process to the settlement, it was an absolutely flawless process. The team were so friendly and helpful and the level of service is fantastic. I'm so glad I chose loans.com.au as my lender.„
18 May 2015
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Very happy with the whole process. When an appointment time was set the caller always rang at the allotted time and made the process easy.„
12 May 2015
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The service we got from the staff was amazing. Easy to deal with and prompt with responding. The staff really helped with getting the loan processed in a short span of time. I would highly recommend loans.com.au„
04 May 2015
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Your sales support staff was very helpful throughout the entire process. I would certainly recommend loans.com.au„
29 Apr 2015
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Very impressed with the service from the loans.com.au team. They made the process as simple and painless as possible and kept in touch the whole way. Looking forward to saving lots of money as well with our new loan!„
19 Apr 2015
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All processes were executed efficiently. Sales support service was more than satisfactory.„
07 Apr 2015
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I received the best service I have ever had from any finance provider to date. I was impressed from the moment I applied all the way through settlement. I would definitely recommend loans.com.au to everyone. You have a winning formula. Please don't change that.„
29 Mar 2015
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I am extremely happy with the level of service provided by my main contact person at loans.com.au. I had many questions throughout the loan application process, and it was responded in a friendly and prompt manner. I hope that this exceptional level of service continues, as I will be recommending you to all my friends.„
27 Mar 2015
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We found everyone at loans.com.au to be extremely helpful in guiding us through the process of purchasing our property. Thank you loans.com.au„
17 Mar 2015
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My old lender sent me a notice that the RBA rate cut of 3rd February will be passed on the 26th of March. Well that poor service cost them my business which I won't have to suffer in the future. Start to finish of my loan with you was settled in 5 weeks and that is better than great service. It's outstanding!„
07 Mar 2015
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Excellent service and excellent products. The team at loans.com.au made changing home loans a smooth and easy process. We couldn't be happier.„
02 Mar 2015
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This has been an excellent experience right from the outset and all the way to settlement and beyond. Keep up the great work!!!„
26 Feb 2015
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I am very happy that I decided to refinance my mortgage with Loans.come.au. Not only have the monthly repayments significantly decreased, but also I was very impressed how swiftly Loans.come.au has taken on the RBA rate cut for both their new and existing customers. Thank you and please keep up the great work!„
18 Feb 2015
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The team at www.loans.com.au have been super. The loan took place quickly and they were always happy to help with any questions I had. A terrific product and even better support. Would recommend to anyone.„
14 Feb 2015
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Staff were helpful prior to and after us taking the home loan out. It is much easier to deal with loans.com.au than any of the big banks. Thanks for the easy transaction.„
05 Feb 2015
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I've been very happy with the whole process from start to finish. The service levels are excellent & I'm comforted by the fact that I have a very low, competitive interest rate.„
05 Feb 2015
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Already referring friends to loans.com.au. I advised them to review their finances & talk with you.„
31 Jan 2015
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Great service. Your staff are a credit to your organisation. Two of your staff who assisted me were wonderful and customer service was amazing.„
30 Jan 2015
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I have to say that the whole process was extremely smooth and efficient. I felt informed all the way using the online tracker. Any questions I submitted online were swiftly responded to. All in all a great service from the loans.com.au team.„
19 Jan 2015
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I deal with any number of financial institutions regularly. Loans.com.au was easy to deal with, communicated well and had everything under control from start to finish. Much better service than the bank that I previously dealt with.„
13 Jan 2015
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Very happy with my new refinanced loan. Great service. The regular updates via Loan Tracker, email and text messages made the process so easy.„
10 Jan 2015
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Very happy with how easy the process was. My happiness will continue as long as you continue to offer a low competitive interest rate. Thanks!„
08 Jan 2015
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A pleasant surprise, I certainly didn’t expect to receive the A+ service I received from Loans.com.au. From my initial enquiry to post settlement, I honestly couldn't find fault. I was kept informed the whole way through. If its high standard of service continues, I feel we will be staying with Loans.com.au for many years. Thank you!„
02 Jan 2015
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When I call and leave a message you always call back within the hour. The help and interest rate were both excellent.„
31 Dec 2014
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One of your staff was great in the sales process and offered excellent service. Another member of your team went above and beyond to settle this loan and we appreciate her efforts in getting the process completed. We are very happy with everything so far!„
22 Dec 2014
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Great service. You guys were great and highly recommended. I've practically become an evangelist for loans.com.au trying to invite friends and family to where they could save money and find great rates!„
17 Dec 2014
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Excellent, quick and efficient service. I particularly like the online processing.„
12 Dec 2014
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Best loan product in the market and service is just as good as a bank. Why does anyone bother with banks these days?„
01 Dec 2014
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Your staff did an excellent job arranging settlement in a limited timeframe. Our legal team was impressed.„
26 Nov 2014
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The whole process was easy. The staff were very helpful and kept us in the loop the whole way. Thanks.„
15 Nov 2014
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Everything went very smoothly from start to finish. Customer service was excellent.„
10 Nov 2014
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I was made to feel welcome from the very start of my application. I will definitely be steering my children to seriously consider changing their home loans to loans.com.au„
03 Nov 2014
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Service has been well above average. The product is an incredible one. Very happy.„
31 Oct 2014
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As my first home lender, I couldn't have asked for better service and timely action. Smooth process and no problem in contacting anytime. Excellent! Thank you so much for making the process as stress free as possible.„
27 Oct 2014
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From my point of view, it has all gone very smoothly. Hassle free :) Well done!„
23 Oct 2014
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The staff were very helpful each time I called with questions. They really seemed to know their business!„
21 Oct 2014
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Really pleased with the information provided to me and proactively replying to my queries.„
20 Oct 2014
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I was impressed that every time something happened, I'd get a call or text to let me know. I didn't have to chase anyone for information. My emails were always answered promptly and personally. The customer service was very good. This was my first home loan and I felt like I had someone holding my hand throughout. Will definitely use again.„