Our Google Rating
See what our customers say about loans.com.au
04 Nov 2016
“
Very helpful and friendly service. The loans.com.au team turned a normally difficult finance process into a very easy process.„
03 Nov 2016
“
Thank you loans.com.au for all your help from day one to settlement date of our loan. It has been an honour to have a professional team to help us. We thoroughly recommended loans.com.au to our friends.„
29 Sep 2016
“
Fantastic work from loans.com.au team to make our mortgage happen in a very tight time-frame.„
23 Jul 2016
“
I can't thank you guys enough for your excellent service and interest rate.„
20 Jul 2016
“
Decent, friendly service, and excellent loan terms from loans.com.au!„
11 Jul 2016
“
I was refinancing away from a major bank who put every roadblock imaginable in the way. After several months, settlement took place. The loans.com.au team was super patient, very helpful and understanding throughout my complex transactions.„
04 Jul 2016
“
Your sales team are very professional and I would recommend loans.com.au. Thank you once again.„
25 Jun 2016
“
Thank you to all staff concerned. Your advice and assistance through the whole process has been amazing!„
22 Jun 2016
“
The process was easy from start to finish. The people I dealt with were professional and friendly.„
12 Jun 2016
“
It was a very easy process and it was good to be able to do everything online. The staff were very helpful, informative and promptly responded to all of my queries. Thank you for a pleasant refinancing experience.„
30 May 2016
“
This was the best service I have experienced so far. I wish everybody like loans.com.au were out there.„
22 Apr 2016
“
I would like to thank you all for your assistance with transferring our mortgage. For us it was the first time we had done this and all of you made this a painless task. Shame there is not more companies out there that have such good customer service skills like you all do. They could take a page out of your book.„
08 Apr 2016
“
I loved that I dealt with the same person from start to finish. It was great service. Thank you.„
31 Mar 2016
“
Dealing with loans.com.au was a pleasure and very easy. In the time it took my previous lender to even respond to my enquiry to refinance, my refinancing with loans.com.au was already approved and actioned. Awesome service!„
24 Mar 2016
“
The whole process was easy and everyone I dealt with was extremely helpful. I especially liked the electronic settlement and the onTrack system to load documents.„
20 Mar 2016
“
Always kept up-to-date with the progress. Everything ran smoothly and quickly. We are extremely pleased with the service from everyone we have spoken to. Highly recommend.„
23 Feb 2016
“
Excellent service and loan package. Keep up the good stuff!„
27 Jan 2016
“
Outstanding service from your sales team. Thank you for guiding us throughout the loan application to settlement.„
20 Jan 2016
“
Great service, fast and polite. They kept me up-to-date every step of the way.„
05 Jan 2016
“
I would happily recommend loans.com.au to anyone. I purchased an apartment "off the plan" and they were very accommodating and helpful when it ran over time. Staff were knowledgeable and supportive throughout the loan process.„
03 Jan 2016
“
Very helpful and friendly service from loans.com.au„
16 Dec 2015
“
My Lending Officer provided excellent level of service and support. As a first home buyer, I had many questions throughout the loan process, which were responded to in a friendly and prompt manner. Competitive rate and great customer service from loans.com.au„
15 Dec 2015
“
It was my first experience with this type of online product and I am so happy I contacted loans.com.au. Easy to follow instructions, great service and excellent updates on the tracking tool. Most of all, fantastic rate, which means I am saving money.„
08 Dec 2015
“
I rarely provide feedback to anyone but I am happy to do so for this loan refinance. The rate is extremely competitive and I just can't fault the service. Assistance was always available and was really worth the effort.„
06 Dec 2015
“
Thank you very much for making what can be a completely stressful and complicated task, straight-forward and fast. All of the staff I dealt with were professional, helpful and extremely friendly.„
27 Nov 2015
“
Great service, very professional people. I found the switch from my major bank very easy. Great rates and better services from loans.com.au„
26 Nov 2015
“
You did a very good job from processing the application until settlement! There were no delays and everything has been ready for settlement within the timeframe. Great job! Thank you loans.com.au team!„
25 Nov 2015
“
Given your awesome rates, I expected your service to be terrible. Not so! Everything went smoothly.„
20 Nov 2015
“
If I joined sooner, I could have saved a lot of money. Thank you!„
13 Nov 2015
“
Thank you so much. You made everything so easy.„
10 Oct 2015
“
I've been very happy in my dealings with loans.com.au and would recommend them for their great service and competitive rates.„
08 Oct 2015
“
I was blown away with your service. Not only was it the cheapest interest rate, it was super-fast and super-friendly. Super, super, super is all I can say. Recommend 110% without fail.„
27 Sep 2015
“
Incredible service. Vastly superior to our Major Bank and we're on their premier banking service, which should be the best they can do.„
24 Sep 2015
“
I actually work for a major bank and chose to refinance away from my employer. The decision was easy. Your people are motivated, energetic and interested in me. I was informed throughout the entire process of where things were at. Each and every time I called in was respected and my query dealt with promptly. The entire experience has been award winning in my mind. It has made me reflect on ways in which my own organisation could benefit if it adopted some simple yet totally effective options with its own client base. Well done guys. I don't praise often however really have enjoyed the whole process.„
10 Sep 2015
“
My loan refinance application was processed easily from start until settlement. The team was well-organised and knowledgeable.„
08 Sep 2015
“
The service is the best I've ever come across. Whatever you're doing, continue as it works really well.„
04 Sep 2015
“
Everyone we talked to was very helpful and made the process of switching home loans easy.„
29 Aug 2015
“
Many thanks to my Lending Manager and his team in assisting to get this done in such a timely manner.„
26 Aug 2015
“
Our Lending Manager provided excellent level of service and support. Very impressed with her great positive attitude.„
22 Aug 2015
“
Such an easy and straightforward process. I found the online application to be really convenient. Best rate I could find.„
20 Aug 2015
“
I was again very pleased with the service I received from one of your Lending Managers for my second home loan with you. He was very helpful, courteous and knowledgeable. He deserves a gold star.„
17 Aug 2015
“
Best loan in the market. It has all the features I need and a great interest rate.„
13 Jul 2015
“
I was surprised by the high level of service compared to the banks. I was very happy with the customer care and level of service all the way through to the settlement.„
09 Jul 2015
“
Absolutely brilliant service and very transparent with the online dashboard!„
04 Jul 2015
“
Loans.com.au was always patient and helpful and kept in touch with me to make sure I didn't need any help. Excellent service, keep it up.„
01 Jul 2015
“
I am extremely happy with Loans.com.au. Their service and team members are very friendly and co-operative. I got the best deal in market today. Thank you.„
23 Jun 2015
“
Your sales representatives were excellent, patient and helpful to the end. I would like to take this moment now to pass on my thanks as I believe I received exceptional service.„
11 Jun 2015
“
I was very happy with the whole process. Your staff kept me in touch with everything that was happening.„
04 Jun 2015
“
You have a great team, keep it up. Very happy with the service, thanks for everything.„
30 May 2015
“
Excellent service. Staff is knowledgeable, helpful, and consistent. They are highly intelligent and professional. Process was simple to follow.„
29 May 2015
“
From the application process to the settlement, it was an absolutely flawless process. The team were so friendly and helpful and the level of service is fantastic. I'm so glad I chose loans.com.au as my lender.„