Customer stories
Melissa
loans.com.au has been excellent all the way through. Everyone has been so helpful and friendly that I felt treated like family.
Kunal
I used comparison websites to find out which lenders have the best rates and products, which turned out to be loans.com.au.
Elma
The online process also was pretty straightforward. It was seamless. It was easy because I could do it at my own convenience.
Baburaj
It's so easy. I'm happy with the way they deal with me and you know, things move at a pace that's suitable for me.
Daniel
it was so much easier just to call loans.com.au directly and ask what's going on and they'd actually be able to tell me.
Derek
It was never a hassle, never a problem, he always had the right answers and just made it so, so easy. It was a good experience and then I put it through. Got the approval done. Got a great rate.
Phil
loans.com.au offered me a very competitive SMSF loan rate with low upfront costs and ongoing fees.
Sam
loans.com.au got us into a much better deal.
Our Google Rating
Google Reviews: 421 reviews
See what our customers say about loans.com.au
15 Jun 2021
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Fantastic services, great communication, running extra mile to help you, thinking outside the box to find the best solution in every individual case.„
10 Jun 2021
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A great loan company I stumbled across on an internet search. They have a discounted interest rate for a number of greener option cars too. It was more competitive than the car dealership loan I was offered. It's online which makes it accessible for the computer literate, but when you call the people are VERY helpful. They looked after me and followed up on everything.„
04 Jun 2021
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It was very easy and seamless working with the loans.com.au team. The process was very straightforward and obviously, you'll get the low advertised rates. The web application they are using is also easy to use and intuitive. The team is very responsive to all the questions that I have, especially my loans officer.„
27 May 2021
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Communication & service is always top level. Always available to ask questions & get through all your document protocols. App is so easy to use & updates, calls & texts are always quick response & stress-free. The team is knowledgeable & very helpful with a great attitude. I recommend loans.com.au very highly.„
15 May 2021
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I recently refinance from CBA to loans.com.au. loans.com.au have been outstanding to deal with throughout the entire process. Simple, fast and super friendly!„
03 May 2021
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Fantastic customer service, fast response to any questions, easy process. Highly recommend.„
20 Apr 2021
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Fantastic experience, smooth from start to finish. In particular, thank you to Matthew and Adrienne for their amazing service (kept us in the loop every step of the way) less than 24hrs between approval and settlement. We are picking up our new car today! Would 100% recommend this company. Thank you loans.com.au„
11 Apr 2021
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Great experience. Everyone I spoke with was very professional and the process was smooth and easy. No messy paperwork and the financials were dealt with completely between loans.com.au and the dealership. Happily, recommend to anyone. New car loans interest rate was really good, also another plus!„
08 Apr 2021
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Great service. Friendly and helpful service. Easy to use app to track your loan application.„
01 Apr 2021
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The team at loans.com.au was very friendly and helpful and so understanding every step of the way. I will recommend them to everyone.„
17 Mar 2021
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I have had few home loan applications done in the last 3 years this was certainly the easiest application. The paperwork is very simple compared to other applications. I am very impressed with the process until now. Highly recommend.„
05 Mar 2021
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The whole process from the initial phone call has been easy, transparent and supportive. Excellent communication, send an inbox and within minutes you have an answer. So helpful, I have refinanced and given one of the big four the flick, they weren't interested in looking after a 20 year plus customer.„
26 Feb 2021
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The process was smooth and easy. Their online systems made providing documents simple and secure. Much better than email back and forth. Service over the phone was also excellent. Lastly and most importantly, I got the best rate on the market with no hidden fees. Can't go wrong!„
25 Feb 2021
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Can’t believe how quick and easy it was to get approved for a car loan. Communication was excellent.„
24 Feb 2021
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Awesome experience. Quick and very easy. Puts the banks (and a lot of other lenders) to shame really with their idiotic requirements and sheer arrogance. I’d recommend these guys every day of the week and twice on Sundays.„
23 Feb 2021
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Easy, clear, and transparent process since the beginning.„
22 Feb 2021
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Special shout-out to Michael, Rose & Adam who were so helpful from my first initial enquiry right through to settlement. The application process was so easy and the team were so quick to get back to me with any updates! So glad I went with loans.com.au and would highly recommend them to anyone looking for a vehicle loan. We love our new car!„
20 Feb 2021
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Easy process and great rate compared to what other lenders offered. Extremely friendly over the phone and no waiting on hold for ages.„
19 Feb 2021
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Very helpful people. Easy to understand. I didn't have to wait on hold hardly at all. I used the online portal to upload all my necessary documents. It made it quite easy to see exactly what was needed. I ended up getting a super low rate on my car loan. The funds were quickly sent through to the dealership. Would highly recommend this lender.„
17 Feb 2021
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I am still getting used to online forms, so I was thankful that there was someone to answer my questions during business hours. The interest rate is really low, no one we spoke to could match it. Fees are also low. Yvonne kept us informed through to the end and let us know what to do to speed up the process where possible.„
16 Feb 2021
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Very easy and fast process. My car loan was approved and settled in 4 days. And the lowest rate I could find in the market for the car I wanted. Outstanding customer service. Definitely recommend them.„
15 Feb 2021
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Loved my experience with loans.com.au, easy to work with, quick process with plenty of help along the way where needed. Competitive rates, much better than the banks. Can’t fault the business or the process. Special shout-out to Adrienne and Tiffany for helping me get the car I wanted!„
14 Feb 2021
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Massive thanks to Adrienne and the rest of the team for helping me sort my new car loan in only a couple of days. Everyone I spoke to was friendly and professional. By far the smoothest and quickest financing experience I have had. 10 out of 10 would lend again.„
13 Feb 2021
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Great, seamless process (even with a few minor hiccups!) Very professional team, I'm extremely happy with Rose and her team as my loan specialists. Glad I decided to use loans.com.au for my car loan.„
12 Feb 2021
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It was easy-going step-by-step process and at most transparency and offered a Car Loan a very good interest rate. Thank you loans.com.au for helping me get my first dream car.„
11 Feb 2021
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These things are never easy and straightforward but loans.com.au simply afforded the opposite experience which was refreshing. Everything was easy, quick, and done online. Massive thanks to Sio and Adam for facilitating it all and keeping me posted with updates. Thanks legends!„
10 Feb 2021
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The whole team is extremely professional and very efficient. Nothing is a problem, and their can-do attitude is so refreshing. My loan manager Sio was available anytime I had questions and the communications were prompt. It’s been a great experience for me and the rates are hard to beat. Great job all concerned.„
04 Feb 2021
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Unbelievable quick, friendly and most importantly professional. This is our second loan now, highly recommended„
03 Feb 2021
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These things are never easy and straightforward but loans.com.au simply afforded the opposite experience I found refreshing. Everything was easy, quick, and done online. Massive thanks to Sio and Adam for facilitating it all and keeping me posted with updates. Thanks legends!„
01 Feb 2021
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Nothing but amazing experience! Sio was on hand to take each and every phone call and action everything within minutes made life so much easier.„
30 Jan 2021
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The team was really easy to approach and very responsive. It was a very quick process and with their on-track app everything was transparent and was easy to track the process. I want to thank Rose for her continuous support and follow-up that was provided. Thanks.„
29 Jan 2021
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Fantastic experience with a car loan, they even found us a lower rate. Couldn’t be happier with the experience as a whole.„
27 Jan 2021
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It has been great dealing with loans.com.au. My lender Brodey and settlement officer Ryan made it so simple. They both followed up and helped me from a to z.„
27 Jan 2021
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Really great and efficient service.„
25 Jan 2021
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Rick helped me with the application and pre-screening and was a very effective communicator in outlining all requirements for approval. Yvonne took control of the whole process and the loan was settled and transferred in essentially 3 days. They both were very effective in communicating and chasing upright to the end.„
24 Jan 2021
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What a great team, professional, efficient, and super to deal with. So happy with their service. I had an issue with my car on delivery so had to return it, they were so helpful in sorting out a second loan. Really happy. Thanks Adrienne and Rick.„
24 Jan 2021
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A great loans company! Great service made everything easy, and everything was done really quickly and my loan went through without any issues!„
21 Jan 2021
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The whole process was very professional and very fast. They use good IT and software systems. Very efficient. And the interest rate and fees were much lower than other offers from competitors. Overall fantastic experience.„
21 Jan 2021
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Such a great experience. The app made settlement so quick and easy, and documents were being reviewed as soon as I uploaded them. The interest rate was very competitive beating the banks. Highly recommend.„
21 Jan 2021
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Fast prompt service.„
20 Jan 2021
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Fast friendly service, was a little reluctant to try at first but my son encouraged me to give it a go and never looked back. Made you feel important all the way through the process. Well done loans.com.au.„
19 Jan 2021
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Easy application process and very smooth/quick settlement. Great experience!„
18 Jan 2021
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My experience with loans.com was fantastic. I’d like to especially thank Adrienne for going the extra mile for me at the eleventh hour. Her professionalism, diligence, and support throughout the whole process were unmatched. Considering I only had a few minutes to sort out my paperwork in order to pick my car up in time, Adrienne made it happen.„
17 Jan 2021
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From the moment that I commenced the process, I knew that I wasn't dealing with a big bank. The only thing better than their superb online systems and mobile apps are their people, who are efficient, friendly, helpful and very responsive. As for the interest rate we got for both our home and our investment. Well, they start with a 1!„
15 Jan 2021
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Was recommended them by a friend. I found the process simple, easy to use and Adrienne was ever so helpful! Thanks so much - recommended. The lowest interest rate that I could find.„
14 Jan 2021
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The entire procedure went quite smoothly. The replies were quick for each and every question asked. Extremely happy to go with it. Also, the best rate was offered.„
13 Jan 2021
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Absolutely amazing, straight forward process. I was so happy with my home loan I went back for a car loan with the money I saved. Great rates and great service.„
12 Jan 2021
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Brilliant low rate, great person-to-person service. Application by uploading docs and digital signature through the secure portal was easy, I didn’t have to use a printer at all. My car showroom tried so very hard to beat the deal but loans.com.au only have one small upfront fee and it meant the payments and overall cost were lower.„
08 Jan 2021
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Application process was super smooth, fully online and so easy. The app supported the entire process and I knew exactly what was happening and when it was happening. Also, my rate was better than the banks. These guys have a winning solution to applying and securing finance in the easiest possible way. I love it!! Well done!!„
08 Jan 2021
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Quick simple process from start to finish, good interest rates, will definitely use again in the future. Thanks again loans.com.au„
06 Jan 2021
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They offer competitive interest rates without any unreasonable fees. The service is quick and efficient, and the team members are super helpful and polite. This time it was Adrienne who helped me out and was there with me every step of the way to explain everything. Thank you so much!„