Customer stories
Richard
easy to deal with and they had a lovely competitive interest rate.
Bryan
loans.com.au were always responsive and had a sense of urgency.
Katrine
loans.com.au is truly a modern lender with a can-do approach.
Steven
Quite good and honestly better than I was expecting.
Mark
loans.com.au were very patient and professional.
Melissa
loans.com.au has been excellent all the way through. Everyone has been so helpful and friendly that I felt treated like family.
Kunal
I used comparison websites to find out which lenders have the best rates and products, which turned out to be loans.com.au.
Elma
The online process also was pretty straightforward. It was seamless. It was easy because I could do it at my own convenience.
Baburaj
It's so easy. I'm happy with the way they deal with me and you know, things move at a pace that's suitable for me.
Daniel
it was so much easier just to call loans.com.au directly and ask what's going on and they'd actually be able to tell me.
Derek
It was never a hassle, never a problem, he always had the right answers and just made it so, so easy. It was a good experience and then I put it through. Got the approval done. Got a great rate.
Phil
loans.com.au offered me a very competitive SMSF loan rate with low upfront costs and ongoing fees.
Sam
loans.com.au got us into a much better deal.
Our Google Rating
Google Reviews: 428 reviews
See what our customers say about loans.com.au
01 Jul 2020
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Very easy application and staff were more than helpfull along the way.„
01 Jul 2020
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The process was really easy and there was excellent communication between loans.com and myself which made asking questions so much easier. Overall a great experience.„
27 Jun 2020
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I had a great experience with Loans.com.au! Amazing customer service and quick turn around for such a great product. Definitely recommend!„
19 Jun 2020
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Very refined process done fully online. Speedy replies and super easy. Would highly recommend, well done!„
19 Jun 2020
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Great experience all round! I applied for a car loan on Sunday night and was approved by Tuesday morning. It was a very quick and easy process, my loan manager answered any questions I had. Their online system is quick and extremely organised. Their customer service all the way through the loan process was 10/10. The loan rate was the cheapest by far.„
10 Jun 2020
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Very happy with the way loans.com.au processed my car loan application, the team was professional and easy to deal with, I received continuous updates and sharing documents was very easy as well. Overall, The product offering and customer service are impeccable. Definitely recommend and looking forward to experiencing being a customer.„
10 Jun 2020
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Me and my husband have recently refinanced our home loan from CBA to loans.com.au. We are extremely satisfied with how smoothly everything went and would highly recommend this competitive product.„
04 Jun 2020
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Very good response from loans.com.au team, good and cheap rates. If you can manage doing everything by yourself, this is a great option for new or refinance.„
04 Jun 2020
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Very good service and very helpful staff. Application got approved much earlier than expected. Strongly recommend these guy for any kind of loan application. You guys are awesome.„
30 May 2020
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loans.com.au came in way under any other quotes I had and were really easy to work with. Team were really thorough and answered any questions I had promptly. Pleasure to deal with, cheers!„
26 May 2020
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This was my second time using loans.com.au. The process is even easier now, all done online and electronically signed in most parts. Very efficient online loan tracking and SMS updates, so easy to do yourself no excuses to remain with big 4 banks or similar ones. Great interest rates. Very happy with staff that support you throughout the application process.„
26 May 2020
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Very good service. Very competitive rates. Applied for the loan on a Monday. Was driving the new car out of the dealership by Friday. Very good turn around!„
21 May 2020
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It was easy dealing with loans.com.au as they made it so simple to complete all essential paperwork and help in a timely manner. Very easy to talk to over the phone with their customer service. Would recommend you anyone looking for a better home loan.„
21 May 2020
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I highly recommend Loans.com.au smooth and easy process. They always offer you lowest rate possible. Why bother with banks, try this online lender. They provide all tye services what you need from the bank.„
20 May 2020
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The whole process was easy. The staff were amazing and helped every step of the way and kept me informed. The rates are great and no hidden fees. Everything was so transparent. Would definitely recommend. Thank you.„
14 May 2020
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Comment: My new car loan just settled and I am very impressed with the ease of application, provisional and full approval. The process was so simple using their "OnTrack" App. The app totally eliminated the need for phone calls or constant emails. The ability to receive, sign and upload any requested documents made full approval such a simple task.„
07 May 2020
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Thank you for making my dreams come true! Seamless service from the beginning...1 day turn around and I had my brand new car! Unbelievable!!„
02 May 2020
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I will never forget the help you gave me during these difficult times.„
18 Apr 2020
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Found the process of refinancing, effiicent and quick. The process was easy; and the staff are friendly and responsive to any questions. Would highly recommend loans.com.au„
12 Mar 2020
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loans.com.au have an excellent customer service.„
27 Nov 2019
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onTrack is very good to inform customer about the progress of the application and to upload documents in own time.„
14 Nov 2019
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Impressed with the timely and accurate communication throughout the process of approval and settlement. I have been and will recommend you to friends and clients.„
11 Nov 2019
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Surprised by how efficient loans.com.au team was considering I was based in NSW and they were in QLD. So much easier, would highly recommend.„
02 Nov 2019
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From start to finish with loans .com communication was easy hassle free and good people to deal with.„
26 Oct 2019
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The Lending Manager and Sales Support I dealt with were both very professional and extremely efficient. Good people brought much more add-on value to the low interest rate. I won't have hesitations in recommending loans.com.au to my friends.„
09 Oct 2019
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Great service and very friendly staff to help with all aspects of the application.„
26 Sep 2019
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Loans.com.au is tailored to make the whole process very smooth. Well done guys and thank you very much!„
23 Sep 2019
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The customer service and lending teams were both responsive and the online platform really eased the process.„
11 Sep 2019
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The whole process has been a delight from beginning to end! The staff have been professional, friendly and extremely helpful. Wish I had of done this a long time ago!!!„
07 Sep 2019
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The loans.com.au team were fantastic. Every person I've spoken to were so helpful. The whole process went so smoothly and easily we were able to settle a week early - in 23 days! My solicitor couldn’t believe it! I already started recommending loans.com.au to everyone.„
30 Aug 2019
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I was very happy with the process from enquiry to settlement. Calls and queries were answered promptly. Staff were very courteous, knowledgeable and efficient.„
09 Aug 2019
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We have received great service from most of your staff throughout the process of applying for our loan. We have been very happy so far and hope this will continue.„
27 Jul 2019
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The settlement for my property could not have been smoother. Extremely happy with every step of the process.„
16 Jul 2019
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So helpful all the way through, and nice talking to someone pretty much straight away when you need to instead of O/S somewhere. The ease of swapping lenders and getting out of one of the Big4 was a win-win for me. I will be telling everyone about it. Thanks loans.com.au for a great experience and cheaper interest rates.„
16 Jul 2019
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I have numerous home loans already from big banks to credit unions but my experience with loans.com.au is incomparable compared to the rest. It's been exceptional to say the least. I will definitely recommend loans.com.au to all my friends and relatives. Thanks very much again loans.com.au.„
06 Jun 2019
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Your staff are superb, everyone i have spoken to has been super helpful and very understanding. The whole process was professionally handled and just a very smooth and easy experience. Very Impressed!„
02 Mar 2019
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Your team was so easy to deal with. You really took the stress out of buying a home and applying for a loan. Your online portal is very streamlined and user friendly. We’re so happy in our new home.„
26 Feb 2019
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Extremely happy with the outcome and service we received. Looking forward to work with you again!„
26 Feb 2019
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Great process, simple and easy to work with you.„
16 Feb 2019
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Your customer service is outstanding. The prompt attention to all stages of my loan application made the whole experience a pleasure. Your online processes are user friendly. The added assistance of staff that I can talk to made the process run smoothly.„
22 Dec 2018
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Very happy with both my loan and the excellent customer service. I would recommend loans.com.au to others.„
20 Dec 2018
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Your team is simply the best. I cannot recommend loans.com.au highly enough. How your lending manager handled this was exceptional, truly amazing.„
13 Nov 2018
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We had a different type of situation with some debt to consolidate. Loans.com.au were very understanding, non-judgemental and were able to refinance our loan where others may turn to a speciality lender. The process was easy to manage online and we are very happy with the outcome.„
03 Oct 2018
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I would like to thank your wonderful lending specialists who handled during the application process. Your team should be congratulated and recognised for their excellent customer service. It has been a pleasure to deal with them.„
10 Aug 2018
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Absolutely outstanding customer service was provided at every opportunity by your lending specialists. Their professionalism and the way they treated me as an individual customer and personalised every interaction to meet my needs was very appreciated. Congratulations for having such dedicated staff!„
08 Aug 2018
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Couldn't be more satisfied with loans.com.au. Like the last loan we had, they kept us up to date with all that was going on. We would recommend them to anyone.„
20 Jul 2018
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Thanks, for the great service you have at loans.com.au!„
08 Jun 2018
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You have such great people. Thank you for everything.„
07 Jun 2018
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Everything along the way was easy and all staff were very helpful when I needed a question answered. Completely satisfied.„
29 May 2018
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The Team were great to deal with. They treated me like a partner and I really enjoyed the experience. Regardless of which team I spoke to - Sales or Customer Care - they quickly and efficiently picked up from each other. I really felt valued through the whole process. The website was easy to use, straight forward, hassle free, logical and simple.„
21 May 2018
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Actually enjoyed the online process, was made very simple and user friendly. Had fantastic staff to deal with.„