Customer stories
Richard
easy to deal with and they had a lovely competitive interest rate.
Bryan
loans.com.au were always responsive and had a sense of urgency.
Katrine
loans.com.au is truly a modern lender with a can-do approach.
Steven
Quite good and honestly better than I was expecting.
Mark
loans.com.au were very patient and professional.
Melissa
loans.com.au has been excellent all the way through. Everyone has been so helpful and friendly that I felt treated like family.
Kunal
I used comparison websites to find out which lenders have the best rates and products, which turned out to be loans.com.au.
Elma
The online process also was pretty straightforward. It was seamless. It was easy because I could do it at my own convenience.
Baburaj
It's so easy. I'm happy with the way they deal with me and you know, things move at a pace that's suitable for me.
Daniel
it was so much easier just to call loans.com.au directly and ask what's going on and they'd actually be able to tell me.
Derek
It was never a hassle, never a problem, he always had the right answers and just made it so, so easy. It was a good experience and then I put it through. Got the approval done. Got a great rate.
Phil
loans.com.au offered me a very competitive SMSF loan rate with low upfront costs and ongoing fees.
Sam
loans.com.au got us into a much better deal.
Our Google Rating
Google Reviews: 428 reviews
See what our customers say about loans.com.au
02 Aug 2017
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We were happy with the whole process of changing our lenders. Happy to recommend loans.com.au to anyone. Friendly and professional service ! Thanks.„
28 Jul 2017
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I have all my loans with loan.com.au. Staff are friendly and I am a very happy customer at present.„
25 Jul 2017
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Staff from the contact centre are excellent! They are helpful, knowledgeable, patient, and more importantly, I can understand them.„
18 Jul 2017
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I was initially interested due to the attractable interest rate. The team at loans.com.au were very helpful and supportive throughout the process, especially that I was a first home buyer.„
18 Jul 2017
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The home loan application process is very simple and straight forward. Friendly staff helped us with the journey. I couldn't be happier.„
13 Jul 2017
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Great service adding in my investment property loans to the home loan with loans.com.au. It was more than one percent cheaper rate! Bye bye big banks!„
11 Jul 2017
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Fantastic and friendly easy experience. I'd recommend loans.com.au to everyone!„
10 Jul 2017
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Very happy with all parts of the application process. When I uploaded documents and asked a question via secure mail, I received a quick response. The overall deal was excellent.„
08 Jul 2017
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I have been quite impressed with the customer service at loans.com.au. I requested a fast settlement and that was exactly what I got. Everyone I dealt with were all friendly and yet very professional. I will definitely be referring loans.com.au.„
05 Jul 2017
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This was my first time applying for a home loan and the process was made so easy by loans.com.au! The online system meant that I could upload documents in my own time after work, and don't have to worry about keeping appointments in business hours. I will certainly be referring friends and family who are looking for a loan.„
05 Jul 2017
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Great rates, great service. What more could you ask for.„
04 Jul 2017
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From start to end, the process was timely with help available online and over the phone. It was as if you had a mortgage broker right in front of you. Also the documents were concise and easy to follow. I will be recommending them to my friends.„
30 Jun 2017
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Very happy with this loan and will save a lot therefore enabling me to pay off sooner. Very friendly and helpful staff.„
30 Jun 2017
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I enjoyed the customer service and professional manner in dealing with all enquiries and management of the loan process. Although it is only an online and phone interaction, I felt very well supported with great personal communication.„
28 Jun 2017
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Paying almost 0.6% more previously with another bank, great savings coming with loans.com.au! Easy and effective.„
23 Jun 2017
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Simply the best value loans available in the market today.„
21 Jun 2017
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The whole process was painless and easy to manage. Would definitely recommend.„
21 Jun 2017
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Helpful staff and great competitive rates.„
09 Jun 2017
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Very happy as it is all online. The loan app is user friendly. The main thing for me is reduced interests rates so I switched from major bank.„
08 Jun 2017
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I was expecting minimal interaction with a "real person" being an online service, but it was complete opposite. The service you get with loans.com.au is as good or even better than the big four banks.„
06 Jun 2017
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Very happy to change over from one of the Big 4 banks to a more competitive rate and friendly service. Smooth process and support available to guide me through the whole application.„
03 Jun 2017
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Friendly and fast acting staff. I would much prefer dealing with them than any of the big banks.„
29 May 2017
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The process was so easy and the staff were so helpful. I'm now saving hundreds every month.„
19 May 2017
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I would like to say many thanks to both the Sales and Support teams for helping us with this application. Without your help, we wouldn't have been able to switch our existing loan to loans.com.au which is now saving us a lot of money. Overall you have done a brilliant job.„
08 May 2017
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Nice and simple process. Really happy with the service.„
05 May 2017
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Confirmation of finance was completed within our finance clause requirement. Great communication from staff. Very happy with the low rate.„
04 May 2017
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Great communication and service via the onTrack app. Thank you!„
02 May 2017
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Will highly recommend you to my family and friends. The team at loans.com.au were very prompt and proactive.„
02 May 2017
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Staff have been fantastic! The service I have received is so much better than that from my previous bank. The process was relatively straight forward and simple, and staff were there to walk me through all my questions. The finance was finalised before we head overseas on a holiday. I will not hesitate to recommend this product to others.„
01 May 2017
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Rates are the best around and the online services were top notch. The lending managers were very helpful and informative. Will recommend this to anyone who's looking to take out a loan!„
28 Apr 2017
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Happy with loans.com.au. Now setting up my second loan.„
27 Apr 2017
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Loans.com.au are very easy to deal with, fast in their processing time and have good products with great rates! Highly recommend.„
20 Apr 2017
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The team were brilliant with the level of customer service they provided to me. So impressed that I am now in the process of refinancing my second loan. I really don't think that any other online financial institution could be as effective and efficient as loans.com.au.„
19 Apr 2017
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Excellent service and support throughout the whole process. Lending manager was very helpful with changes throughout the application process. Could not be happier.„
12 Apr 2017
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Very prompt and efficient service. All queries were addressed within the day and guided me all the way through the process. Will definitely recommend loans.com.au to others.„
05 Apr 2017
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Loans.com.au provides great service and the cheapest loan interest rates. Fast turnaround and great customer support team. I am going to get all my friends' loans refinanced through loans.com.au„
04 Apr 2017
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Organising my refinance application was a very clear and straightforward process. It was much easier than dealing with a bank and an excellent interest rate to boot. I'm looking forward to continuing to deal with loans.com.au in this easy manner.„
03 Apr 2017
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Overall 100% satisfied. Humbled with service!„
28 Mar 2017
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Very easy process and saves me a lot of money over the long run.„
20 Mar 2017
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This application has been very easy to follow and I was assisted by the very friendly team when I needed assistance. The team at loans.com.au were very helpful every step of the way. I would recommend them to anyone that needs a home loan.„
20 Mar 2017
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This is how the home loan process should be done. Period.„
20 Mar 2017
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It was very easy to refinance my mortgage through the loans.com.au website. I used the online chat a few times and my questions were answered very quickly without me having to sit on hold. It was all very easy!„
19 Mar 2017
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Very easy application process. Competitive investment rates. Will recommend to others.„
18 Mar 2017
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Smooth application process and always kept me up to date on the progress of application. Wonderful customer service.„
18 Mar 2017
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The people from loans.com.au's customer services were fantastic. They talked with me at each step of the way.„
16 Mar 2017
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Friendly, fast response. Easy to get the questions I had answered. The staff are knowledgeable and rates are fantastic. Very happy with my new loan!„
16 Mar 2017
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Had a fantastic experience getting the loan documentation and approvals in place. Much easier than working with the traditional banks. Certainly recommended!„
15 Mar 2017
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A seamless, stress-free experience. Happy with the thorough communication throughout each stage and process. What an easy process. Thank you.„
14 Mar 2017
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I cannot believe how easy the loan application with loans.com.au has been. I work full-time and am very time-poor. The process has been seamless.„
09 Mar 2017
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Fantastic and very helpful. I was guided through all steps necessary.„
08 Mar 2017
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The staff at loans.com.au were very friendly and helpful. I will recommend loans.com.au to my friends when they are looking for home loans.„