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Case Study: Emma

We're interviewing some of our amazing customers to get to know their home and car-buying stories.


Home loan customer

Meet Emma, one of our customers who refinanced to us years ago, and recently came back for help with purchasing an investment property.

Age: 40s

Relationship status: Married, Children

Stage of the journey: 1 Owner Occupied Property, 1 Investment Property

Emma Emma

We sat down with Emma and asked her a few questions on her experience, challenges, and how she overcame them.


We wanted to buy an investment property. We were already a customer after my sister recommended as an option with lower rates and better processes than the banks. A few years ago, we refinanced our current owner occupied home loan to, and we wanted to go with the same lender to help us purchase an investment property.

“It was great to have someone hold our hand throughout the process.”


  • Finding the right place and the right area was initially difficult
  • Research was a bit difficult - we do not have the background in real estate so did not know where to start
  • We’d heard some people we knew had issues buying off the plan, so we didn’t want to do this
  • We decided we were going to buy an investment property in an area we know and close to where we live


  • We chose to buy an investment property in an area that we felt comfortable with
  • We went to view properties in person and pretty quickly found the right investment property for us, with no issues.
  • We had a smooth experience staying with, made applying for an investment property very easy.

How was your experience?

  • The first time we refinanced to, we had a good experience.
  • The second time we went with for our investment loan, we were very happy, especially with the first person we got in contact with Laura. She was very friendly, answered all our questions and was really kind to us as we were new to the investment market.
  • It was great to have someone hold our hand throughout the process.
  • We had friends telling us “you need to prepare lots of paperwork”, but our experience with was extremely smooth and straight forward and I didn’t have to do much at all. customer?

If you’re a customer and would like to be featured, we’d love to hear from you! Send us an email at and we’ll get in touch.