Meet Steve
We're interviewing some of our amazing loans.com.au customers to get to know their car buying stories.
We had a chat with Steve, a Brisbane-based manager, about his experience buying a new Toyota Prado and why he chose loans.com.au again for his car finance.
Background
Steve knows exactly what he likes in a car. Over the years, he has owned several Toyota Prados and says this latest purchase is his fourth. For him, the Prado has always been a practical and reliable choice, offering the mix of comfort, capability and the long-term value he looks for in a vehicle.
“I’ve had a few Prados over the years, and I’ve always liked them,” Steve said.
When the time came to rotate out of his previous vehicle, Steve decided to return to the model he knew well. He was drawn to the new Prado’s updated shape and design, but the fundamentals were just as important: reliability, strong resale value and the confidence to handle a range of driving needs, including some four-wheel driving.
“They don’t do many things amazingly, but they do everything pretty well,” he said.
Steve purchased the new Prado through a dealer and arranged finance once the vehicle was close to delivery. As an existing loans.com.au customer, he already knew what to expect from the process.
Challenge
- Steve wanted a straightforward car loan for a new vehicle he had ordered through a dealer.
- As a repeat customer, he also wanted the process to be easy, clear and simple to manage online.
“ The online portal is clear and easy to use, the rates are competitive, and communication has always been excellent.”
Solutions
- Steve returned to loans.com.au because he had already had positive experiences with previous car loans.
- The easy-to-use online portal, competitive rates and simple communication helped make the process smooth from application through to settlement.
Steve’s relationship with loans.com.au goes back several vehicles. His previous car loan was with loans.com.au, and his wife Janene has also used loans.com.au for her car finance. That experience gave Steve confidence when it came time to organise finance for the new Prado.
For Steve, one of the biggest benefits has been being able to get in touch with someone quickly when he needs help. He said communication has consistently been simple and efficient, whether using the online portal or speaking with the team directly.
“The portal online is very easy to use and keeps things very clear,” he said.
Steve also appreciated that the process felt straightforward. There were no unusual requirements or complications with the loan. He chose a fixed rate car loan and said there were no major challenges in getting it arranged.
Having dealt with loans.com.au before, Steve was confident he could organise finance when the vehicle was ready. That meant he could focus on the excitement of taking delivery of his new Prado.
And now that the Prado has arrived, Steve is enjoying it, even if he is trying not to put too many kilometres on it too quickly.
“I love it,” he said. “It’s very hard to not jump in and drive it.”
How was your loans.com.au experience?
“My experience with loans.com.au has been very easy and positive. I’ve used loans.com.au before, and Janene has as well, so I already knew the process was straightforward. The online portal is clear and easy to use, the rates are competitive, and communication has always been excellent. Every time I called, I was able to speak to someone very quickly, which makes a big difference. For me, loans.com.au is easy to deal with, easy to contact and a lender I’m happy to keep coming back to.”
loans.com.au customer?
If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.
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