Customer FAQs

Are there any fees associated with accessing my online services?
Can I have both fixed and variable rates on my home loan?
Do you always require valuation of property?
Do you have calculators available on the loans.com.au website?
How do I ensure that your online access is fully-secure when managing my finances?
How do I know if I'm eligible to get a FHOG?
How is my borrowing capacity calculated?
How is my repayment calculated?
How is the Lenders Mortgage Insurance (LMI) premium calculated?
How often do I make loan repayments?
Is there a way for me to know which loan is suited to my needs?
What are the supporting documents for Purchase of Property?
What are the supporting documents for Refinance?
What can loans.com.au do to assist me if I am experiencing financial difficulty?
What if part of my deposit is gifted funds?
What is the difference between variable and fixed rates?
What makes loans.com.au unique from its competitors?
What will I pay as discharge fees?
When can I reach your Lending Managers?
When can I use your live chat hub?
Where and when can I reach your Customer Care Department?
Where can I see a list of all your product and their features?
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