How It Works

Who is loans.com.au?

loans.com.au is an award-winning online lender that is proudly Australian and based in the heart of Brisbane, with offices in other capital cities.

   Founded in 2011

Since we were founded in 2011, we have grown to become an industry leader with thousands of happy customers in every state and territory.

From our local call centre, our service team helps hundreds of customers around the country apply for and manage their loans, every day.

Home buyers are choosing us because we don’t have expensive bricks-and-mortar branches and we pass the savings on to them through super-low interest rates.

   Backed by Firstmac

Our operations are covered by the National Consumer Credit Protection Act which is enforced by the consumer watchdog, the Australian Securities and Investments Commission.

We are backed by the financial strength of our associate company Firstmac, which is Australia’s largest non-bank lender. Firstmac has been operating successfully for 40 years and it has more than $12 billion in mortgages under management. 

If you follow rugby league you may have heard of Firstmac because it is a Premier sponsor of NRL team, the Brisbane Broncos. Find out more.

   Australian owned and run

loans.com.au is Australian-owned-and-run, has a long track record of success, and has super-low rates that can save you thousands of dollars. That’s why we are the Home of Smart Money.

Are you safe?

loans.com.au is financially strong, conservatively managed, and regulated by the Australian government.

Our operations are covered by the National Consumer Credit Protection Act which is enforced by the consumer watchdog, the Australian Securities and Investments Commission.

   Privacy Act

We are very careful to protect your confidentiality, and any information you give us is covered by the Privacy Act, which regulates how personal information is handled.

   Fully trained staff

All of our staff are fully trained in their obligations under these laws and dedicated to ensuring that the product you select meets your requirements and objectives.

   Backed by Firstmac

loans.com.au is backed by the financial strength of our associate company Firstmac, which is Australia’s largest non-bank lender. Firstmac has been operating successfully for 40 years and it has more than $12 billion in mortgages under management.

   What experts say

We are solid, but don’t just take our word for it. International ratings agency Standard & Poor's awards our associate company Firstmac its highest possible ranking for loan serviceability – STRONG.

"Firstmac continues to demonstrate strong servicing quality," Standard & Poor's said.

According to Standard & Poor's, Firstmac's key strengths include:

• A well-established position as an experienced primary servicer of prime residential mortgages

• A comprehensive corporate governance and risk-management framework

• A well-designed internal-controls framework and internal audit program, supported by structured annual audit plans;

• Solid loan-processing and servicing infrastructure

• A robust training and development program

Where do you get your money?

Our associate company Firstmac issues securities, called Residential Mortgage Backed Securities (RMBS), to Australian and international institutions and investors. The Australian major banks are large investors in our RMBS which reflects the confidence of major investors in our business. Since 2003, Firstmac has issued over $29 billion in RMBS.

   Are loans.com.au a broker?

Just because a lot of our money comes from the banks, that doesn’t mean we are a broker for the banks. When you take out a loan with us you are borrowing from us, not them, and you will deal directly with our friendly Customer Care team for the life of your loan.

 

$29

billion

 

Why are your rates so cheap – is there a catch?

We can offer super-low rates because our online model is so efficient.

   No Brick-and-mortar branches

Unlike traditional lenders, we don’t have to maintain expensive bricks-and-mortar branches.

We don’t have to buy and maintain a fleet of cars for home visits, so we avoid vehicle depreciation, fuel, road tolls, buying laptops, mobile phone bills and printing expenses.

   Paperless

We even have a paperless office.

Our efficient online approach means we save a lot of money which we pass on to you through cheaper rates.

There is no catch – online simply means cheaper, faster loans regardless of where you are based or the hours you work.

   Sustainable

As a bonus, our approach is more sustainable for the environment, as we aren’t producing transport-related greenhouse emissions and wasting reams of paper like other less-efficient lenders.

The onTrack advantage

onTrack is our innovative online portal which allows you to complete your home loan application entirely on your handheld device or computer from initial contact through to settlement and beyond. Using onTrack means that you are able to complete your loan application in your own time. You don't have to wait for a bank branch to open to complete your home loan!

onTrack allows you to download all required forms and documents as well as allowing you to book an appointment with one of our specialist loan specialists at a time that suits you. You can securely submit your forms and supporting documents.

   READ MORE

You can also:

• track the status of your loan, including what you have submitted, what we are doing, and what you need to do next

• communicate with your loan support officer through a real-time messaging system

onTrack is an end-to-end system, making your switch to loans.com.au hassle free and fast.

onTrack gives you more control to fast track your refinance and more knowledge than traditional lending processes.

 

Once I am in will you hike up my rate?

At loans.com.au we pride ourselves on having great rates and we try to keep our rates as low as possible for all our customers. However, we still have to change our variable rates in response to changes in our funding costs.

In a falling interest rate environment we don’t hesitate to cut rates for existing customers. For instance, between November 2011 and March 2020 we cut rates for existing customers in our largest loan category – owner occupiers with Principal & Interest loans - 15 times, and only raised them 4 times. They joined on a great rate and found themselves on an even lower rate!

   READ MORE

We make sure our rates for existing customers are always highly competitive compared to other lenders, but if you want to fully protect yourself against potential rises, we also offer competitive fixed-rate loans that will lock in your repayments for up to 3 years.

It's as easy as 1,2,3...

loans.com.au makes borrowing simple so you can refinance your mortgage online with confidence.

Go from application to settlement in three easy steps.

Here's how to lock in a super-low-rate home loan, super-fast.

Our awards

loans.com.au is a highly-awarded lender that has been recognised by industry experts.

OUR AWARDS

Our core values

Personal

Our people are the essence of our company. We are real people, we are not robots or a faceless corporation. We have personality and we are empathetic. At the end of the day, we are real people and our customers are real people. We make it easy for our customers to contact us however they want, and we are always ready and willing to help. We have exceptional technology to help our people make decisions easily. Our customers talk to us, not to computer systems.

Simple

“Keep it simple” is our motto. Finance can be complicated but our aim is to always be efficient and to talk to our customers in simple language. We provide our customers with a simpler solution, as getting a loan shouldn't be complicated.

Quick

We are agile and react faster than traditional lenders. We are always quick because we do things the smart way. Our technology helps us make fast decisions with accuracy and give our customers exceptional service.

Confident

We are confident in our ability, experience and integrity. As a result, our customers are confident when they choose us. At a very daunting time, when they want a new car or a new home, our customers know they can trust that they are dealing with a lender who has the experience to help them achieve their goals.

Our statement of ethics

We aim to ensure that our business has a positive impact on the broader community, helping our customers to achieve financial security and a sense of place through home ownership.We take a long-term view, measuring success by the strength of our relationships with business partners and customers, not through short-term financial metrics.We are committed in our daily operations to the principles of environmental sustainability, equal employment opportunity, and giving back to the community.

Lending Policy

As a residential and vehicle lender, our most important responsibility is to ensure that our product helps our customers and does not harm them. For this reason, we have adopted stringent credit policies which prevent customers from borrowing too much. We do not use high-pressure sales tactics, we consider each individual’s unique financial position, and we often counsel applicants to borrow less.

Fact: For every 1000 mortgages written by loans.com.au, only one has ended in default – less than half the rate of the major banks.

Environmental Policy

loans.com.au seeks to minimise the impact of our business operations on the environment.

Fossil Fuelsloans.com.au offers home and car loans. We do not finance or invest in any industrial activities or projects. That means we have zero investments in mines, power generation, fossil fuels, or any other industries related to climate change.

WasteWe work hard to eliminate office waste wherever possible.

Fact:loans.com.au has a true paperless office. By moving to a paperless office, loans.com.au has saved more than 2 million sheets of paper per year, most of which came from native forests.

Equal Employment Opportunity

loans.com.au provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. We have policies and procedures in place to ensure that this is embedded in our business and is part of the culture we actively promote with all of our staff.

Fact: More than 40 per cent of loans.com.au senior executive team are women.

Community Giving

loans.com.au is committed to supporting civil society in the communities which have given us so much.

Fact: loans.com.au is major supporter of the Steve Waugh Foundation, which supports children with rare diseases and their families. We are also a Premier Sponsor of our local sporting club the Brisbane Broncos.