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Case Study: Mary-Anne

We sat down with Mary-Anne and asked her about her experiences, challenges and how she overcame them.


Home loan customer

Meet Mary-Anne, an amazing customer who needed a loan to buy her new home before the sale of her old one.

Age: 69

Relationship status: Married, with children and grandchildren

Annual household income: Retired

Stage of the journey: I owned 2 investment properties, and an owner occupier property

Mary-Anne Mary-Anne

We sat down with Mary-Anne and asked her about her experiences, challenges and how she overcame them.


My husband and I decided to relocate. We wanted to be near our children, particularly our grandchildren, who lived interstate. To make it work, we were selling two properties, our family home and an investment property, while also buying a new family home. The experience was challenging. It was a matter of being asset rich but cash poor, so we needed a simple loan, quickly, to help with the upfront costs of buying the new place while settling the sale of two others. We needed a lender who could offer us real care.

Our daughter helped us find a beautiful home that we agreed to bid on at auction, but it was prior to the settlement of the other properties. I needed help to pay the deposit on the new place if we succeeded at auction. I first approached our old lender with whom we banked for over 60 years and had two mortgages, but I they disappointed me. Our loyalty meant nothing. They acted as if I had nothing, despite being the majority owner of a townhouse in Melbourne and a holiday home on the NSW South Coast.


  • We needed a bridging loan, fast. Our story was very simple. We were asset rich but cash poor. We just needed help to cover the upfront deposit on our new home until our other properties settled
  • We wanted to find a lender with a simple application process
  • Moving interstate is challenging. We wanted to find a lender who could give us a real good loan, fast

“Getting the loan was straightforward. I was so happy with everything. It was so easy.”


  • loans.com.au was amazing. The process was headache free. You were quick off the mark and offered us a loan fast through a very straightforward application
  • I really appreciated the simplicity of the loans.com.au application process. I can highly recommend them, especially in terms of real customer care and ease of use
  • loans.com.au took all the stress out of the whole process. They gave me confidence and peace of mind knowing I could buy our new home while waiting for our other properties to settle

How was your loans.com.au experience?

We were in the position of buying our new home before we sold our old one. I needed a loan to cover the upfront costs. loans.com.au made it straightforward and very quick. You were fast, professional and just fantastic. Your team were exceptional. The remote signing was fabulous, I absolutely loved it. In fact, the whole process was simple. It couldn’t have been easier. Your approach from the first phone call was great too; no-nonsense, no hassle, we can do this. I’d encourage anyone in a similar situation to deal with you. It was so easy. Speed and ease were important to us, and that’s exactly what I got from you. You gave me enormous confidence and peace of mind. I’ve recommended you to others in a similar situation.

loans.com.au customer?

If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.

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