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Case Study: Phil

We sat down with Phil, based in Frankston, Victoria, and asked him about his experiences, challenges and how he overcame them.


Home loan customer

Meet Phil, an engineer who refinanced his SMSF investment property loan to get a better deal

Age: 67

Relationship status: Married, empty nester

Annual household income: $200,000

Stage of the journey: I own an investment property through my SMSF

Phil Phil

We sat down with Phil, based in Frankston, Victoria, and asked him about his experiences, challenges and how he overcame them.


A few years ago I borrowed through my SMSF to buy an investment property. Everything was fine until the rate started rising. I decided to refinance, so it was time to consider my options. Initially I approached the large lenders but none of them wanted to touch SMSFs. I kept looking and found a few smaller lenders who did, but their rates were high with large upfront and ongoing fees. Then I discovered loans.com.au who offered me a very competitive SMSF loan rate with low upfront costs and ongoing fees.


  • Many lenders do not provide loans to SMSFs
  • Most lenders who offer SMSF loans charge high rates, high upfront costs and large ongoing fees. Compare them all and go with someone who can offer you a real good loan, like loans.com.au
  • It’s hard to find a lender with a good rate, simple application process and low costs. Talk with them. Don’t be afraid to call them and ask them the hard questions

“loans.com.au was great. Nothing was too hard. They were professional, knowledgeable and efficient.”

Got a SMSF home loan challenge?

Visit the SMSF Home Loans page to discover helpful resources.


  • You’ve got to be persistent. Keep researching until you find a lender that works for you. loans.com.au was able to answer every question I asked of them. That gave me real confidence
  • Keep searching until you find a lender who offers you a competitive SMSF loan rate. Remember, a good lender has excellent customer service, so if in doubt, call and ask questions
  • If you’ve got questions, ask. No question is dumb. Ask anything and be persistent. Ideally, you want a lender with a great, local call centre like loans.com.au who can answer anything

How much can my SMSF borrow?

Visit the Borrowing Power Calculator page to see how much your SMSF can borrow.

How was your loans.com.au experience?

It was totally worth refinancing to loans.com.au. They offered me low interest rates, and low fees. I can understand that people might ask ‘who is loans.com.au?' because that’s what I did, I wanted to know what I was getting into, so I called up and asked. I’m very glad that I did because the information I got was straight forward and honest. I especially liked that I could do everything online and with the call centre at times that suited me. That kind of flexibility worked really well for me. It let helped me to feel confident and be satisfied I understand everything.

loans.com.au customer?

If you’re a loans.com.au customer and would like to be featured, we’d love to hear from you! Send us an email at community@loans.com.au and we’ll get in touch.

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