Customer stories
Richard
easy to deal with and they had a lovely competitive interest rate.
Bryan
loans.com.au were always responsive and had a sense of urgency.
Katrine
loans.com.au is truly a modern lender with a can-do approach.
Steven
Quite good and honestly better than I was expecting.
Mark
loans.com.au were very patient and professional.
Melissa
loans.com.au has been excellent all the way through. Everyone has been so helpful and friendly that I felt treated like family.
Kunal
I used comparison websites to find out which lenders have the best rates and products, which turned out to be loans.com.au.
Elma
The online process also was pretty straightforward. It was seamless. It was easy because I could do it at my own convenience.
Baburaj
It's so easy. I'm happy with the way they deal with me and you know, things move at a pace that's suitable for me.
Daniel
it was so much easier just to call loans.com.au directly and ask what's going on and they'd actually be able to tell me.
Derek
It was never a hassle, never a problem, he always had the right answers and just made it so, so easy. It was a good experience and then I put it through. Got the approval done. Got a great rate.
Phil
loans.com.au offered me a very competitive SMSF loan rate with low upfront costs and ongoing fees.
Sam
loans.com.au got us into a much better deal.
Our Google Rating
Google Reviews: 428 reviews
See what our customers say about loans.com.au
14 Oct 2020
“
Shanalee was particularly helpful considering our circumstances. Although we didn’t get the amount we were originally pre-approved for and didn't receive an explanation as to why, she made sure she got us best result possible. There were a few set backs and a bit of wait hearing back, but we ended up settling our loan and picking up our new car within a week!„
14 Oct 2020
“
Every team member was professional, friendly and went over and above to help. Kate was amazing in assuring me along the way. Ranga was helpful in setting me up. An awesome experience and will definitely use them again.„
13 Oct 2020
“
Fast and efficient finance. Quick approval with no hassles at all. They looked after everything, got us a great low rate that we couldn't beat elsewhere. Thank you Matt & Mon.„
12 Oct 2020
“
The customer service was fantastic, Michael was extremely helpful and everything was explained from the very first phone call right through the process. It was quick and efficient, I had regular phone calls to keep me up to date and the onTrack app was so easy to use. I would definitely recommend loans.com.au„
05 Oct 2020
“
Incredibly easy process. Found the customer service provided by Payton & Sio to be friendly, professional and efficient. I will be recommending to friends and family.„
02 Oct 2020
“
Buying a car with loans.com.au has been a very easy and quick process. Great communication from my loan officer and the team at every step of the way. Highly recommend to anyone looking to buy a new or dealer used car.„
01 Oct 2020
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Really fast turn around when we needed a new car, we felt looked after every step of the way.„
29 Sep 2020
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Helpful staff, quick process if you have all the documentation too. Competitive rates.„
28 Sep 2020
“
The staff and support I received for my recent loan application was very professional. All the staff that I spoke to were extremely efficient and helpful with my loan. The whole application was very straight forward. Thanks the team at loans.com.au.„
25 Sep 2020
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Fantastic communication throughout the whole process, so easy processes, no stress through the whole loan application, would not hesitate to use again in the future and recommend others to apply when they are looking, loan rates are excellent.„
24 Sep 2020
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Fantastic experience, great interest rate, the lowest I could find. All done online. Customer service is top notch. Thank you.„
23 Sep 2020
“
Awesome service, prompt responses over phone and even better via using their onTrack app, just efficient the whole process made things easy in this environment - would definitely use again I would rate 10 stars if I could ! Special mention to Kate and Michael P you guys were just lovely to deal with. Never felt like a number very personable and friendly.„
21 Sep 2020
“
Very easy to use, friendly staff and my loan was approved in 2 days and settled in three days!„
18 Sep 2020
“
I never usually write reviews but the whole experience was just fantastic that I had to write a review. I initially contacted Luke for the application and he guided me through the whole process. The application was pre-approved two weeks ago and I found the car this week and the whole settlement was completed in a matter of days.„
17 Sep 2020
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Very helpful every step of the way with easy to understand, very friendly staff.„
16 Sep 2020
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From start to finish I was impressed with the ease of application and how good the loan officers were about it all. The mobile app is fast and easy. I dealt with Bernadette and Rose and they were lovely and helpful.„
15 Sep 2020
“
Luke and Sio did an amazing job of getting finance for my car. Funds transfer was lightning fast and settlement happened within 24 hours. Myself and dealership were amazed by the fast processing by the loans.com.au team. Absolutely recommend them for any financial needs.„
11 Sep 2020
“
We are very happy with the great service received from loans.com.au. Special thanks to Tahlia and Brandon who really looked after us at every stage of the application process.„
10 Sep 2020
“
Absolutely recommendable. The online platform of processing the loan from pre-approval to settlement is beyond amazing. Plus, loans.com.au offers the lowest interest rates.„
09 Sep 2020
“
I highly recommend loans.com.au! Ask for Michael and Yvvone. Honestly the best and most understanding people I have ever dealt with! They made it such a breeze and had the whole application sorted within a week. I honestly can not thank them enough! They're the best ever.„
03 Sep 2020
“
Thank you loan.com.au for your quick professional services, you guys were easy to use and had all the answers to my questions. Shout out to Sio who was a great help and had very very professional services from him. Very fair loans rates, will recommend loans.com.au to everyone, 100/10 loan company.„
27 Aug 2020
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Compassionate, understanding supportive, welcoming, accomodating, fair, excellent communication throughout the whole process.„
27 Aug 2020
“
Kate was such an amazing loan officer. She made the process a lot easier. Thank you for the extra mile Kate.„
25 Aug 2020
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Very satisfied with their customer service. Very helpful from the start to finish. Thanks, Jate Hansen and Michael Pisani for assisting me all throughout my application.„
25 Aug 2020
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I loved their quick response, changed my view about online services. Great customer care. Just leave a message , you get call at your time. Great low rate home loans.„
19 Aug 2020
“
Great experience, with proactive call backs and specialists who are well skilled to provide information you require and guide you to complete your application ASAP. A breath of fresh air speaking to onshore staff and appropriate handoffs to minimise repeating yourself. Great competitive rates and user-friendly online tools to manage. Totally recommend loans.com.au.„
18 Aug 2020
“
Fast and efficient team that really go out of their way to help you. I found my dream car and they helped me every step of the way until I drove it out of the dealership. Very competitive interest rates and great service, thank you!„
15 Aug 2020
“
Absolutely incredible. The team at loans.com.au are dedicated, efficient and exceeded expectations. Their rates smashed the big banks and their portal to upload documents and application info was so easy to use. Amazing and fast processing time. Thank you!„
09 Aug 2020
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Very easy process. The application was approved very quickly.„
07 Aug 2020
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This was the easiest most professional and efficient loan I have ever had. The team are remarkable and their service standard is exceptional. Thank you for making a long-distance purchase sight unseen, stress-free for me. I thoroughly recommend loans.com.au and a special call out to Yvonne and the service team.„
07 Aug 2020
“
I saw that loans.com.au had a special rate for green vehicles and it was better than most other rate offers I could find. What a streamlined application process that all is via OnTrack! That was the most pleasant experience I have ever had. I have already referred loans.com.au to a friend who is looking at purchasing a new car and I will to anyone else who asks!„
06 Aug 2020
“
Great rates, was much lower than what I was offered elsewhere though this is based on each individuals circumstances of course. Easy process and everything was pretty smooth.„
02 Aug 2020
“
We are so pleased to have chosen loans.com.au for our recent loan. The process from start to finish was easy through the mobile app and online applications. This was followed up with calls from Sio to confirm or help with the loan process. Highly recommended loans.com.au - new age online loans process.„
02 Aug 2020
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Brilliant. Kept up to date with everything and the ontrack website was easy to use.„
30 Jul 2020
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Smooth Sailing - What an easy and stress-free process. My questions never went unanswered and Michael made my experience so positive! Very happy.„
29 Jul 2020
“
I saw loans.com.au on a product comparison website. I found their rate to be better and fees lower saving me 10% on repayments. The process was easy and convenient doing everything online with someone local to speak with when needed. Customer service was excellent. I would recommend to anyone for car finance.„
29 Jul 2020
“
Just amazing! The staff were amazing, they lead me through each step on what I needed to do! Easy paying off finance! Just pure amazing experience I had with them!„
29 Jul 2020
“
Very happy with the service I received. Yvonne was brilliant, very professional and was always available for any queries, highly recommend loans.com.au„
28 Jul 2020
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The process was easy, communication was great and the rates very competitive. 100% recommended.„
28 Jul 2020
“
Best car loan rate and the service and process was very professional. Wish I could say the same about the car dealer I dealt with.„
27 Jul 2020
“
I am very happy with the team at loans.com.au, very patient and professional. I would have no hesitation in recommending them to others. Thank you.„
25 Jul 2020
“
Best car loan rate on the market and the service was great. The application process itself was as easy as it gets. Got my loan approved within 3 days and was guided along the way by the staff. The online portal makes it even easier to manage the application process. Highly recommend.„
24 Jul 2020
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Quick and easy experience. Staff were very friendly and helpful.„
20 Jul 2020
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Very good company had a car loan with them. Great experience would recommend to everyone.„
16 Jul 2020
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Couldn't have had a better experience, the team were so helpful and made everything just easy!! The app was a great add on feature as it made it so easy to track and get hold of everyone. Couldn't recommend it more! Will deal again.„
12 Jul 2020
“
Bernadette was awesome to deal with also a great shout out to Sio, the process was so simple all done on the app took about a week very very stoked with them, will use again when the time is right.„
10 Jul 2020
“
Great experience! I applied for a car loan on Friday and was approved by Tuesday morning. My loan manager Ben and Rose were awesome. Online system is quick and extremely well managed. Customer service all the way through the loan process was 10/10. Rate was the cheapest by far from competitors and service was exceptional.„
10 Jul 2020
“
I had a great experience with loans.com.au. Everything was easy to do and their customer service was excellent. Will use again for sure!„
10 Jul 2020
“
Luke and Yvonne made the Experience getting 2 car loans a breeze. Thanks guys.„
09 Jul 2020
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Best services and guidance at each step.„
02 Jul 2020
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The loans.com.au team were great all round. They were very helpful and attentive throughout the whole process and made the finance process really simple and pleasant.„