Our Google Rating
See what our customers say about loans.com.au
17 Jun 2014
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Very pleased with the process, everything went according to plan and the settlement occurred on time.„
14 Jun 2014
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Really pleasant to deal with. Every time I called it was a very friendly and happy-to-help type of experience. I'm so far very impressed with the customer service. This is such a nice change from dealing with the usual banks.„
13 Jun 2014
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Great service from the loans.com.au team. Throughout the process I was constantly kept informed. The online loan tracker was also very useful.„
04 Jun 2014
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Easiest loan process ever, and so nice to talk to the same people all the way through. Love that the call centre is based in Australia too and every customer service agent is friendly and helpful.„
29 May 2014
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Excellent service - felt very supported in applying and setting up our loan. The whole process was stress free.„
26 May 2014
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Everyone was helpful and the whole process seemed to go through rather smoothly - this is refreshing.„
29 Apr 2014
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Extremely happy and completely satisfied with how my loan application was processed and love your 'user-friendly' online banking. Thank you.„
24 Apr 2014
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I recieved really exceptional customer service from your sales team and all till i send my signed document pack but than after the settlement team took a bit longer to fix the settlement date. Other than that all good. Komala, who was looking after my loan application was really very helpful and was always replying emails in no time.„
19 Apr 2014
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Fantastic. I love everything about the loan. Flexible, great and speedy service. Great product.„
18 Apr 2014
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Your two staff were extremely personable and professional as well as flexible. Even when they were busy with other things, they usually found time to get back to me by phone or email. It made what was at times a frustrating and complicated process much easier to handle. Thank you.„
17 Apr 2014
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Great, fast, friendly, easy transaction. less than 30 days from the start of the application process to the completion of the refinance into my new loans.com.au account. The online account features are impressive, it has comprehensive budgeting features.„
16 Apr 2014
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We were reticient at first about using an online provider, but while the shop front might be a web site it is backed by real people. Real people who let you know at each step of the way how your application is progressing and what you need to do next. The service was personal, even though I didn't meet any of the people who helped us. And the rate's not bad, either.„
05 Apr 2014
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Has been a long process, as I would expect by not using a broker, but well worth the amount of time and work considering the savings that are to be had. Compared to my previous lender the service provided to establish the loan has been 1st class with timely call returns and updates throughout the process. Now established, the online banking is easy to use, help is close at hand if needed and it provides me with everything I would normally require from a bank to manage my finances. I cannot fault Loans.com.au to this point and recommend them highly.„
20 Mar 2014
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The most simple and smooth loan transaction I have ever been involved.„
16 Mar 2014
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I wish to thank the Loans.com.au staff for all of your assistance to set up the refinance loan. After my frustrating experience before Xmas with BankWest attempting to setup a refinance loan, it was a breath of fresh air dealing with Loans.com.au. From my initial contact with Angela, to Kimberley, the settlement staff and you doing the bulk of the paperwork, through to Jacky setting up the accounts and on-line access, I thought it all ran fairly smoothly with minimal imposition on myself. Even the minor hiccup as to whether FastRefi could be used was quickly resolved. One aspect that I was particularly impressed with was the level of communication that occurred throughout the application/settlement process and Loan.com.au’s ability to quickly address matters that inevitably crop up (e-mail trail is an example). Between loan rate, staff and loan application process, I think Loans.com.au has a winning combination. Looking forward to doing business with Loans.com.au in the future.„
05 Mar 2014
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The application process was relatively easy (mainly because I had intially applied with another online lender so had most of the paperwork scanned and ready to go). All emails were replied to very promptly and every person I spoke to was helpful and friendly. Only slight criticism, was that I specifically asked to not have a visa card associated with my account, but I still got sent one.„
25 Feb 2014
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The lending manager and officer were very helpful throughout the application process. the settlement was completed in a much shorter time than expected despite the christmas break.„