Our Google Rating
See what our customers say about loans.com.au
02 Mar 2019
“
Your team was so easy to deal with. You really took the stress out of buying a home and applying for a loan. Your online portal is very streamlined and user friendly. We’re so happy in our new home.„
26 Feb 2019
“
Extremely happy with the outcome and service we received. Looking forward to work with you again!„
26 Feb 2019
“
Great process, simple and easy to work with you.„
16 Feb 2019
“
Your customer service is outstanding. The prompt attention to all stages of my loan application made the whole experience a pleasure. Your online processes are user friendly. The added assistance of staff that I can talk to made the process run smoothly.„
22 Dec 2018
“
Very happy with both my loan and the excellent customer service. I would recommend loans.com.au to others.„
20 Dec 2018
“
Your team is simply the best. I cannot recommend loans.com.au highly enough. How your lending manager handled this was exceptional, truly amazing.„
13 Nov 2018
“
We had a different type of situation with some debt to consolidate. Loans.com.au were very understanding, non-judgemental and were able to refinance our loan where others may turn to a speciality lender. The process was easy to manage online and we are very happy with the outcome.„
03 Oct 2018
“
I would like to thank your wonderful lending specialists who handled during the application process. Your team should be congratulated and recognised for their excellent customer service. It has been a pleasure to deal with them.„
10 Aug 2018
“
Absolutely outstanding customer service was provided at every opportunity by your lending specialists. Their professionalism and the way they treated me as an individual customer and personalised every interaction to meet my needs was very appreciated. Congratulations for having such dedicated staff!„
08 Aug 2018
“
Couldn't be more satisfied with loans.com.au. Like the last loan we had, they kept us up to date with all that was going on. We would recommend them to anyone.„
20 Jul 2018
“
Thanks, for the great service you have at loans.com.au!„
08 Jun 2018
“
You have such great people. Thank you for everything.„
07 Jun 2018
“
Everything along the way was easy and all staff were very helpful when I needed a question answered. Completely satisfied.„
29 May 2018
“
The Team were great to deal with. They treated me like a partner and I really enjoyed the experience. Regardless of which team I spoke to - Sales or Customer Care - they quickly and efficiently picked up from each other. I really felt valued through the whole process. The website was easy to use, straight forward, hassle free, logical and simple.„
21 May 2018
“
Actually enjoyed the online process, was made very simple and user friendly. Had fantastic staff to deal with.„
17 May 2018
“
You are one amazing company and I truly appreciate everything you have done for me. This was such a streamlined process and the team I cannot applaud enough! I give you 10/10 for everything and will be recommending you to all my family and friends. Thanks a million.„
08 May 2018
“
Always amazing to speak to and always so helpful. We are telling all our friends about you!„
25 Apr 2018
“
From start to finish your team was amazing, keeping us informed all the way through and letting us know what documents we needed to provide. Also, dealing with one loan specialist who looked after getting our loan to settlement was great. Thank you.„
29 Mar 2018
“
Staff were wonderful from start to finish. Everything went smoothly. Thanks for your great customer service.„
15 Mar 2018
“
All loans.com.au loan specialists were very helpful all the way through to settlement. Thank you!„
14 Mar 2018
“
Fantastic service and unparalleled responsiveness.„
08 Mar 2018
“
My relatively complex refinance applications have been processed very smoothly and promptly, no issue at all. All staff have been extremely helpful, professional, and knowledgeable. In addition, I believe I had received the lowest home loan interest rate in the market. I'd definitely recommend friends and relatives to loans.com.au„
01 Mar 2018
“
Excellent, professional and efficient service. I loved the way I was kept informed throughout the process and my queries were answered in a timely manner.„
09 Feb 2018
“
User friendly and prompt service. Everything was done with ease.„
01 Feb 2018
“
I found the best loan specialist at loans.com.au. Simply amazing!„
24 Jan 2018
“
Fantastic team to work with. Special thanks to the sales team for their great service.„
15 Jan 2018
“
Loans.com.au is easy to use. Everyone I talked to has been helpful.„
12 Jan 2018
“
Excellent team at loans.com.au, sales staff was awesome!„
21 Dec 2017
“
Loved the process of your loan application. So easy and convenient for me because I work and I just checked my onTrack and responded as required. Thank you!„
13 Dec 2017
“
Had a wonderful experience with loans.com.au. Staff were very helpful and only took four weeks to complete the documents. Will definitely recommend to our friends.„
04 Dec 2017
“
The service was quick and painless. Loans.com.au were able to help me when another lender left me down.„
01 Dec 2017
“
Thorough, simple and well managed process. Best rate in the market as well. What else could you ask for with the biggest investment of your life.„
28 Nov 2017
“
I will recommend loans.com.au to anyone. I was happy right through to the settlement day for what they have provided me with. To this day I am happy with their efficient and quick service. I will recommend it.„
27 Nov 2017
“
Loans.com.au are fantastic - low rates, no fees and a hassle free application process. Sales person was great to chat to and provided great assistance. The application process was effortless and onTrack was perfect to use! Definitely recommend going with loans.com.au. Definitely better than the bigger banks!„
22 Nov 2017
“
The whole process has been extremely simple. I was kept informed the whole way through and I would highly recommend loans.com.au to family and friends.„
22 Nov 2017
“
I found the loans.com.au team really friendly, helpful and responsive. My loan rate is awesome! I'd happily recommend them to others.„
20 Nov 2017
“
Easy and quick process, great rate. Friendly and helpful staff.„
15 Nov 2017
“
Very smooth process and great product. Very happy new customer.„
15 Nov 2017
“
I've been very happy with the prompt service I have received and look forward to referring my friends.„
09 Nov 2017
“
Everyone was very helpful, friendly and efficient.„
06 Nov 2017
“
Great experience and such an easy process. Very happy we have moved our loan away from the big four. Highly recommended.„
04 Nov 2017
“
Live Chat is a very helpful service where they could connect you to the sales team and address queries effectively. A support contact for your loan is a good idea as it gives ownership from loan application to settlement. I am likely to move another loan of mine to you soon. Great! Keep it up!„
27 Oct 2017
“
Very good rates and service. It was a simple process to refinance and will definitely recommend to others. Thanks.„
25 Oct 2017
“
I would like to say thank you to my loan managers for all the assistance. They went above and beyond for my application to make everything completed with no troubles at all.„
22 Oct 2017
“
Great experience with loans.com.au. Very quick, efficient and helpful staff. I will definitely recommend them to my family and friends.„
21 Oct 2017
“
After being a customer for over 15 years with one of the nationalised banks, I decided to move my business to loans.com.au. I was very happy with the whole process and the customer service experience was awesome. I highly recommend loans.com.au„
12 Oct 2017
“
Loans.com.au staff have been very professional, friendly and super efficient. I have dealt with many banks over the past few decades and have found loans.com.au to be one of the best and the only current provider that could offer the best rate, product and excellent service. Well done and keep up the great work!„
10 Oct 2017
“
Very helpful to take me through this stressful transition of migrating mortgages. All my queries were answered during the process.„
09 Oct 2017
“
I'm very happy with the application process. It was fantastic that you sent me an SMS to let me know when to check onTrack so that I could action things as quickly as possible. This is my second loan with you. I've referred a friend after the last one and wouldn't hesitate to recommend again. You made it very easy in what can be a very stressful time. Thanks!„
28 Sep 2017
“
Fast and efficient. Willing to increase loan when my car died soon after initial settlement. Very happy.„
28 Sep 2017
“
All our expectations were exceeded by loans.com.au and we would strongly recommend them to all home loan buyers. We are very happy indeed and could not find any negatives. Before loans.com.au we researched many lenders and none of them met our standards. The best customer service, loan limit and interest rate in the market that we found.„