Customer stories
Richard
easy to deal with and they had a lovely competitive interest rate.
Bryan
loans.com.au were always responsive and had a sense of urgency.
Katrine
loans.com.au is truly a modern lender with a can-do approach.
Steven
Quite good and honestly better than I was expecting.
Mark
loans.com.au were very patient and professional.
Melissa
loans.com.au has been excellent all the way through. Everyone has been so helpful and friendly that I felt treated like family.
Kunal
I used comparison websites to find out which lenders have the best rates and products, which turned out to be loans.com.au.
Elma
The online process also was pretty straightforward. It was seamless. It was easy because I could do it at my own convenience.
Baburaj
It's so easy. I'm happy with the way they deal with me and you know, things move at a pace that's suitable for me.
Daniel
it was so much easier just to call loans.com.au directly and ask what's going on and they'd actually be able to tell me.
Derek
It was never a hassle, never a problem, he always had the right answers and just made it so, so easy. It was a good experience and then I put it through. Got the approval done. Got a great rate.
Phil
loans.com.au offered me a very competitive SMSF loan rate with low upfront costs and ongoing fees.
Sam
loans.com.au got us into a much better deal.
Our Google Rating
Google Reviews: 428 reviews
See what our customers say about loans.com.au
17 May 2018
“
You are one amazing company and I truly appreciate everything you have done for me. This was such a streamlined process and the team I cannot applaud enough! I give you 10/10 for everything and will be recommending you to all my family and friends. Thanks a million.„
08 May 2018
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Always amazing to speak to and always so helpful. We are telling all our friends about you!„
25 Apr 2018
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From start to finish your team was amazing, keeping us informed all the way through and letting us know what documents we needed to provide. Also, dealing with one loan specialist who looked after getting our loan to settlement was great. Thank you.„
29 Mar 2018
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Staff were wonderful from start to finish. Everything went smoothly. Thanks for your great customer service.„
15 Mar 2018
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All loans.com.au loan specialists were very helpful all the way through to settlement. Thank you!„
14 Mar 2018
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Fantastic service and unparalleled responsiveness.„
08 Mar 2018
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My relatively complex refinance applications have been processed very smoothly and promptly, no issue at all. All staff have been extremely helpful, professional, and knowledgeable. In addition, I believe I had received the lowest home loan interest rate in the market. I'd definitely recommend friends and relatives to loans.com.au„
01 Mar 2018
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Excellent, professional and efficient service. I loved the way I was kept informed throughout the process and my queries were answered in a timely manner.„
09 Feb 2018
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User friendly and prompt service. Everything was done with ease.„
01 Feb 2018
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I found the best loan specialist at loans.com.au. Simply amazing!„
24 Jan 2018
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Fantastic team to work with. Special thanks to the sales team for their great service.„
15 Jan 2018
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Loans.com.au is easy to use. Everyone I talked to has been helpful.„
12 Jan 2018
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Excellent team at loans.com.au, sales staff was awesome!„
21 Dec 2017
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Loved the process of your loan application. So easy and convenient for me because I work and I just checked my onTrack and responded as required. Thank you!„
13 Dec 2017
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Had a wonderful experience with loans.com.au. Staff were very helpful and only took four weeks to complete the documents. Will definitely recommend to our friends.„
04 Dec 2017
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The service was quick and painless. Loans.com.au were able to help me when another lender left me down.„
01 Dec 2017
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Thorough, simple and well managed process. Best rate in the market as well. What else could you ask for with the biggest investment of your life.„
28 Nov 2017
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I will recommend loans.com.au to anyone. I was happy right through to the settlement day for what they have provided me with. To this day I am happy with their efficient and quick service. I will recommend it.„
27 Nov 2017
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Loans.com.au are fantastic - low rates, no fees and a hassle free application process. Sales person was great to chat to and provided great assistance. The application process was effortless and onTrack was perfect to use! Definitely recommend going with loans.com.au. Definitely better than the bigger banks!„
22 Nov 2017
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The whole process has been extremely simple. I was kept informed the whole way through and I would highly recommend loans.com.au to family and friends.„
22 Nov 2017
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I found the loans.com.au team really friendly, helpful and responsive. My loan rate is awesome! I'd happily recommend them to others.„
20 Nov 2017
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Easy and quick process, great rate. Friendly and helpful staff.„
15 Nov 2017
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I've been very happy with the prompt service I have received and look forward to referring my friends.„
15 Nov 2017
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Very smooth process and great product. Very happy new customer.„
09 Nov 2017
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Everyone was very helpful, friendly and efficient.„
06 Nov 2017
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Great experience and such an easy process. Very happy we have moved our loan away from the big four. Highly recommended.„
04 Nov 2017
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Live Chat is a very helpful service where they could connect you to the sales team and address queries effectively. A support contact for your loan is a good idea as it gives ownership from loan application to settlement. I am likely to move another loan of mine to you soon. Great! Keep it up!„
27 Oct 2017
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Very good rates and service. It was a simple process to refinance and will definitely recommend to others. Thanks.„
25 Oct 2017
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I would like to say thank you to my loan managers for all the assistance. They went above and beyond for my application to make everything completed with no troubles at all.„
22 Oct 2017
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Great experience with loans.com.au. Very quick, efficient and helpful staff. I will definitely recommend them to my family and friends.„
21 Oct 2017
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After being a customer for over 15 years with one of the nationalised banks, I decided to move my business to loans.com.au. I was very happy with the whole process and the customer service experience was awesome. I highly recommend loans.com.au„
12 Oct 2017
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Loans.com.au staff have been very professional, friendly and super efficient. I have dealt with many banks over the past few decades and have found loans.com.au to be one of the best and the only current provider that could offer the best rate, product and excellent service. Well done and keep up the great work!„
10 Oct 2017
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Very helpful to take me through this stressful transition of migrating mortgages. All my queries were answered during the process.„
09 Oct 2017
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I'm very happy with the application process. It was fantastic that you sent me an SMS to let me know when to check onTrack so that I could action things as quickly as possible. This is my second loan with you. I've referred a friend after the last one and wouldn't hesitate to recommend again. You made it very easy in what can be a very stressful time. Thanks!„
28 Sep 2017
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All our expectations were exceeded by loans.com.au and we would strongly recommend them to all home loan buyers. We are very happy indeed and could not find any negatives. Before loans.com.au we researched many lenders and none of them met our standards. The best customer service, loan limit and interest rate in the market that we found.„
28 Sep 2017
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Fast and efficient. Willing to increase loan when my car died soon after initial settlement. Very happy.„
25 Sep 2017
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Great rates. Your lending manager is always contactable and responds quickly to messages.„
22 Sep 2017
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Very happy with the service we received and the super low interest rate.„
14 Sep 2017
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The process was easy and hassle free. Great communication and the onTrack portal was simple to navigate. We will certainly recommend loans.com.au„
08 Sep 2017
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Great customer service, extremely helpful and proactive team. The team was really knowledgeable and could answer all my questions confidently straight up. I like how transparent the process was. My onTrack profile allowed me to easily communicate and keep up to date of where my loan application was up to.„
06 Sep 2017
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This is my second loan with loans.com.au and I have been extremely pleased with their customer service. The use of onTrack to upload documents and send messages really simplified the process. I have had several mortgages in the past, this was hands down. A far more streamline process than any experience I have had with a bank.„
04 Sep 2017
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Really enjoyed the experience considering how tricky it is to manage. Getting all the forms processed is not always a joy so to have a platform like this was a huge help. Staff were really attentive and knowledgeable.„
04 Sep 2017
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This has been a very user-friendly and easy experience in setting up our new home loan.„
30 Aug 2017
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Easy process and loads of help from staff when needed.„
28 Aug 2017
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Great customer service and very responsive!„
26 Aug 2017
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Settlement has only just happened so it's early days, however we couldn't be happier to this point! Contact was quick, easy and convenient. You have a lot of control over the speed at which you collate and submit required documents so it fits in with your lifestyle. The online upload is awesome. I have no hesitations in recommending loans.com.au to anyone looking for a no fuss loan. Easy process with a great interest rate!„
18 Aug 2017
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What a great experience. Despite being an online and phone only offering, loans.com.au provided great customer service and rates. Highly recommend!„
17 Aug 2017
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Found the refinancing process online and via phone to be quite seamless. All employees I dealt with were very helpful. Thanks and looking forward to a long term customer-banking relationship.„
17 Aug 2017
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Very friendly and helpful customer service. Outstanding value. Easy to go through refinancing process. So what are you waiting for? :)„
09 Aug 2017
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I am very happy to be one of your customers and save money on my loan. Everyone was very helpful. I was very happy with customer service I received.„
03 Aug 2017
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What a brilliant experience. Got a great rate and our first investment loan. Highly recommend!„