Our customers’ views are important to us and we take their feedback very seriously. In this section, customers who have completed the application process, and had their loans settled, share their thoughts and give our service a rating out of five stars. There is no greater compliment we could receive than a personal recommendation, and we hope these reviews add some value to your research to find the right loan for you.
Google Reviews: 307 reviews - 4.6 star rating
Gagan S. | Craigieburn, Victoria
October 21, 2014
Really pleased with the information provided to me and proactively replying to my queries.
Alexia W. | Toormina, NSW
October 20, 2014
I was impressed that every time something happened, I'd get a call or text to let me know. I didn't have to chase anyone for information. My emails were always answered promptly and personally. The customer service was very good. This was my first home loan and I felt like I had someone holding my hand throughout. Will definitely use again.
Michael B. | Brooklyn, VIC
October 13, 2014
Excellent service throughout the whole loan application :-)
Justin W. | Mount Kuring-Gai, NSW
October 06, 2014
Absolutely brilliant customer service, great updates on progress. Everything was explained clearly and even the marketing of extra products was done in a polite and unforceful way.
Martin F. | Randwick, NSW
September 22, 2014
Very pleased with the service and communication throughout the process, combined with the best rates I could find. I have already passed on the feedback to other friends looking to borrow.
Michelle M. | Belmont, WA
September 21, 2014
The process was very straight forward and I got lots of help in completing the paperwork. Your support staff were excellent. I felt like I had the best support in navigating a process that I thought would be difficult. I would definitely and already have recommended your organisation to my friends.
Lynne H. | Westdale, NSW
September 13, 2014
Excellent service, knowledgeable, professional & friendly. Nothing ever a bother. I am very happy. Thank you!
Lee-Anna W. | Coolangata, QLD
September 11, 2014
The entire loan application process went very smoothly. Customer service is brilliant. I highly recommend loans.com.au
Qichang F. | Carlingford, NSW
August 23, 2014
Very professional and efficient to have my home loan refinance done with a great low rate.